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Keith Allen

Keith Allen
Repair Technicians
Reviews: 76
Average: 4.34 stars
Keith Allen has received 76 reviews, averaging 4.34 Stars:
1 2 3 4 5

Keith Allen's Bio:

Review:

Great job. The technician explained the issue and also providing honest professional opinions/recommendations that best fit my needs. I would use this service again.

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Keith Allen Service Provided:

Broken Garage Door Spring Repair


Product:

Springs


Repair Technicians: Keith Allen
Review:

The technician Keith was amazing! On time, took the time to Show us all the components HIGHLY Recommend Your company!

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Keith Allen Service Provided:

Garage Door Opener Install


Product:

Garage Door Opener


Repair Technicians: Keith Allen
Review:

Fantastic! I got a same day appointment via Jason. Keith came on time, assessed the situation, and fixed the door! Super pleased!

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Keith Allen Service Provided:

Garage Door Repair


Product:

Remotes / Keypad


Repair Technicians: Keith Allen
Review:

Keith did an excellent job quickly and efficiently

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Keith Allen Service Provided:

Garage Door Repair


Repair Technicians: Keith Allen
Review:

Service was great, tech arrived an hour after I called and performed the repair quickly and efficiently.

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Keith Allen Service Provided:

Garage Door Repair


Product:

Cables


Repair Technicians: Keith Allen
Review:

Efficient, competent, and personable.

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Keith Allen Service Provided:

Garage Door Opener Install


Product:

Garage Door Opener


Repair Technicians: Keith Allen
Review:

I've used Precision in the past and was very satisfied with their service; that was the main reason I chose them again. Tanner, one of their newest technicians did a thorough, professional examination of my garage door system and identified several issues, which I had suspected, and gave me a comprehensive option of services (with prices) to consider, along with the ones he recommended as most critical. He accepted my choices without hesitation and completed the job in less than two hours. What really impressed me was the fact that his trainer was with him and observed everything he did, but allowed him to take charge of the job and run with it - without interference. I could not have been happier with the quality of the completed job - AND at a fair price. I don't expect to need them again for a long time; but if/when I do, I'll call them first

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Keith Allen Service Provided:

Broken Garage Door Spring Repair


Product:

Springs


Repair Technicians: Keith Allen
Review:

The technician was polite, respectful, knowledgeable, and friendly. I had a broken spring that needed replacing and anticipated having to replace the unbroken one, too, just because of age. He pointed out some other things that needed attention (shaft was bowed, left end bearing cracked, broken hinge, etc), which I was totally unaware of, and appreciated him pointing them out. He returned from his van with three options written down on a legal pad for me to consider. They ranged from just under $600 to $1,204. I opted to go for all repairs at $1,204. In the corner of the notepad, it said, "FL tax 7% and fuel." He explained what the fuel charge was and said it came out to about $20. I thought this was pretty sketchy, but said nothing. I commented that the total cost (once tax and fuel were added) was more than I had bargained for and asked if a military discount was offered. He told me that instead of a military discount, he would not charge me sales tax or the fuel charge and that it was a better deal than the 5% offered for the military discount. I agreed to move forward. The work was completed in a timely fashion, looked great, and the door operates better than it ever has before! I paid and he said that I would receive my invoice via email, which I did a few minutes after he left my home. It was only AFTER I examined my invoice that I felt somewhat deceived. Although I was not charged a fuel tax, I also realized that there was no sales tax charged to begin! So the discount I was told that would be better than the military discount amounted to a $20 fuel charge. I would have totally been better off with the military discount!! Then I started looking at the parts and their cost, which were not on the estimate written on the legal pad. On the phone, I was told that springs ranged from $84-$250. My springs were $300 each because I opted for the powder-coated ones. I assumed that the powder-coated ones would be the top of the range at $250, which means I was lied to by the person who answered my initial call. She should have told me that springs can range from $84-$300 instead, which would have been more accurate. Then there were two end-bearing plates that honestly are just small pieces of metal at the end of the shaft. They were itemized on my invoice at $90 EACH! That has to be a total rip-off. The drums were $94 each, too. I called the company and expressed my disappointment over the no sales tax/fuel charge vs the military discount and was refunded $60.20 without any argument. That brought my total for the day down to $1,143.80. I liked the technician very much and he did great work, but I feel that he was dishonest in his dealing with me. Why tell me he would waive the sales tax when there was never going to be any to begin with? Whatever happened to good, honest work at a fair price? It seems to no longer exist, unfortunately. I appreciate the small refund, but it doesn't compensate at all for the trust that has now been broken. There is an old saying that a satisfied customer might tell one person, but a dissatisfied customer will tell everyone they know. Something to think about. PROS: Great work, nice result. CONS: Sketchy business practices.

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A Response from: Jim Rapp

Thank you for taking the time to speak with me regarding your feedback. We are so sorry that we failed you and we appreciate this information as this is an excellent training opportunity. We hope that our resolution is satisfactory to you and if you need anything else, please feel free to reach out to me at any time. - Danielle, Customer Relations Manager

Keith Allen Service Provided:

Broken Garage Door Spring Repair


Product:

Springs


Repair Technicians: Keith Allen
Review:

They did a wonderful job! They fixed what needed to be done, and didn’t try and upsell me!

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Keith Allen Service Provided:

Garage Door Repair


Product:

Springs


Repair Technicians: Keith Allen
Review:

Keith Allen Tech. he was Fantastic . Repair was done very fast , with no complications. All pair were on truck . All I had to do is chose what quality material to use. I highly recommend Keith's service. Clean, fast & Masked. A Pleasure to have worked with.

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Keith Allen Service Provided:

Broken Garage Door Spring Repair


Product:

Springs


Repair Technicians: Keith Allen
Review:

Very happy. Quick service. Chris was great

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Keith Allen Service Provided:

Garage Door Repair


Repair Technicians: Keith Allen
Review:

Our tech. did a very good job, eveything went very smoothly and in a great amount of time. Thank you!

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Keith Allen Service Provided:

Garage Door Repair


Repair Technicians: Keith Allen
Review:

Service was awesome! Tech reported on time and solved our problem without replacing our opener.

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Keith Allen Service Provided:

Garage Door Opener Repair


Repair Technicians: Keith Allen
Review:

Keith Allen did an excellent job replacing the springs, rollers and hardware. It was pouring rain this morning and he was on time, explained everything thoroughly and ensured that the door was operating smoothly before he left. We're very satisfied!

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Keith Allen Service Provided:

Broken Garage Door Spring Repair


Product:

Springs


Repair Technicians: Keith Allen
Review:

Customer service was great! The technician was on time , professional and quick to resolve the problem! He also recommended additional products in a nice manner, which made me purchase them without feeling being "pushed" . Definitely recommend this company.

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Keith Allen Service Provided:

Broken Garage Door Spring Repair


Product:

Remotes / Keypad


Repair Technicians: Keith Allen
Review:

Keith was the technician who repaired my door. The entire process from scheduling to completion of the work was very professional and timely. I would highly recommend Precision.

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Keith Allen Service Provided:

Broken Garage Door Spring Repair


Product:

Springs


Repair Technicians: Keith Allen
Review:

Ok so i just needed 2 garage door openers installed.. problem fixed but I was told that the garage door opener ranged from $40-$70. I have 1 garage door and was installed a remote for 3 doors(unnecessary) which was the more expensive one at the end. The reson, I still don't understand but it was as if charging the more expensive of the range was best. Plus an installation fee of $39.99 and coming out fee $50. It wasn't untill my husband told the tech "hey aren't u supposed to wave the coming out fee if we repair something" he then "realized that yes my husband was correct and said ok fee waved. The tech was not an issue its the principles of the company.. i thought I would get a Christian company.

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Keith Allen Service Provided:

Garage Door Opener Repair


Product:

Remotes / Keypad


Repair Technicians: Keith Allen
Review:

Keith Allen Arrived on time and followed all COVID-19 procedures. He wore a mask and gloves the entire time and was extremely aware of his distance from me. He was very friendly and discussed my options in great detail and patients. The repair was fast! Two springs plus maintenance quick! Great guy. Great service. Thanks!

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Keith Allen Service Provided:

Broken Garage Door Spring Repair


Product:

Springs


Repair Technicians: Keith Allen
Review:

I called on Saturday, April 4th around 10:30 A.M. and Keith the technician, had the door fixed by 1:00 PM. Fast and friendly service, awesome company to work with. The safety sensors were bad, and Keith fixed them and we are now able to open and close the garage door.

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Keith Allen Service Provided:

Garage Door Repair


Repair Technicians: Keith Allen
Review:

Excellent service, professional garage door repair, Keith Allen did a phenomenal job replacing mismatched springs, cables, rollers efficiently making the job look easy! He went over everything listening first to my problem with the door, give me an estimate, completed the repairs all in a timely fashion. I wouldn't hesitate to enlist Precision Door for any future needs. I give them an A+.

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Keith Allen Service Provided:

Garage Door Repair


Repair Technicians: Keith Allen
Review:

Thanks for responding so quickly and doing a great job. My door is actually quieter now than before. Thanks again, Cindy Saladino

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Keith Allen Service Provided:

Garage Door Repair


Product:

Cables


Repair Technicians: Keith Allen
Review:

Technician arrived as scheduled, explained what was needed and installed new door opener. I was provided options and costs and provided an estimate of approximate time required for service. I am very satisfied with service and the efficiency of the technician.

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Keith Allen Service Provided:

Garage Door Opener Install


Product:

Garage Door Opener


Repair Technicians: Keith Allen
Review:

just have my garage fixed/replaced motor. working great!!! Jimmy Johnson (tech) was very professional and efficient with his work..I surely would use your services in the future and recommend to family & friends

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Keith Allen Service Provided:

Garage Door Repair


Product:

Garage Doors


Repair Technicians: Keith Allen
Review:

Outstanding customer service with exceptional on-time repair. All repairs were completed in a matter of a few hours from the time I placed the call. Keith Allen (Technician) was extremely professional, courteous, and very efficient. Keith provided 3 estimates/price ranges based on the products he had to offer. Having worked in the Trades Industry in prior years, I knew which parts (springs) that needed to be replaced, and which parts (rollers, cables) I wanted to replace/upgrade. Keith was extremely knowledgeable about each product Precision offered which made it easy to tailor the estimate to fit my budget and need. The turn-a-round time from the time I called in the service request to a fully repaired functional door was remarkable.

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Keith Allen Service Provided:

Garage Door Repair


Product:

Springs


Repair Technicians: Keith Allen
Review:

excellent service... the appointment online process was super simple to use. less than 24 hrs. I received a very courteous call by the company rep securing the appointment that best suited me and a follow-up call to inform me of an earlier available appointment, which I took. The Tech (Keith) arrived on time, was very professional in reviewing my options of repairs, was very knowledgeable of the system I owned and the rep performed the replacement of springs quickly and left the workplace clean. Would recommend this company to my friends... KUDOS to your professionalizim and a big Thanks for a job well done!

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Keith Allen Service Provided:

Broken Garage Door Spring Repair


Product:

Springs


Repair Technicians: Keith Allen
Review:

We had some major work done on our aging garage door system. Job well done. Our tech. Keith was very personable and easy to talk to. He didn't try to oversell us on anything. He gave us the facts and let us decide, no high pressure sales techniques. Would definitely recommend you to others.

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Keith Allen Service Provided:

Garage Door Repair


Product:

Opener


Repair Technicians: Keith Allen
Review:

This is my second time using Precision and I could not be more pleased. I recently had an issue with my control board going out. Keith Allen was the tech who came out. He was extremely helpful and efficient in every way. He gave me some needed lessons on followup checks for the future and programmed my whole system with patience and information. Keith is a definite asset to your company and will keep me coming back. I also not the professionalism of the company and equipment supplies in a very neat and clean vehicle. That's all a big plus in a competitive company business. Thank you so much and Have a great New Year in 2019

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Keith Allen Service Provided:

Garage Door Opener Install


Product:

Opener


Repair Technicians: Keith Allen
Review:

I have used Precision before. They are dependable and very professional. They came out within an hour of my call. The technician was so knowledgeable and gave me a quote. He had to replace the motor, cables, and springs. I believe his name is Keith and he did a great job and explained everything to me. The door works great now and its also very quiet opening and closing. I recommend this company highly. I'm one satisfied customer.

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Keith Allen Service Provided:

Garage Door Opener Install


Product:

Garage Door Opener


Repair Technicians: Keith Allen
Review:

We have had Precision work on our doors and system for several years. Their service has been exceptional and their rates reasonable. Today we had Keith work on our unit. He was great to work with and solved our problem. I highly recommend this business for their professionalism, competence, and prompt service.

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Keith Allen Service Provided:

Garage Door Opener Repair


Repair Technicians: Keith Allen
Review:

They did a great job, but, now the light in my lift motor does not work, when it came on all the time prior to your service.

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Keith Allen Service Provided:

Broken Garage Door Spring Repair


Product:

Springs


Repair Technicians: Keith Allen
Next Page
Tampa Area

(813) 280-5075

(813) 280-5075
Brandon Area

(813) 425-1914

(813) 425-1914
Riverview Area

(813) 302-1272

(813) 302-1272
Sun City Center Area

(813) 302-1272

(813) 302-1272
Lutz Area

(813) 279-8331

(813) 279-8331
Plant City Area

(813) 425-1914

(813) 425-1914
Precision Overhead Garage Door
Office: (813) 968-1494
14932b North Florida Avenue
Tampa, FL 33613
Precision Overhead Garage Door
Office: (813) 982-4203
341 E Robertson St
Brandon, FL 33511

License

License #
CRC-1329612