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Called in this morning because my garage door wasn't opening/closing. By the end of the day, the technician that came (Joshua) was able to replace the necessary parts and make the garage work better than before!

Review:

Justin was on point and very professional with resolving a minor adjustment of sensor that caused the garage door not to open. He took the time to explain the cause and the corrective action if sensors gets knocked out of line in the future. Thanks, Justin

Review:

Our scheduled appointment was between 1000 and 1400, Josh called about 1045 and said he was about 20 minutes away. He showed up shortly thereafter. He saw the problem where the garage door opener was no longer connected to the garage door. He pointed out the garage door opener was not centered on the garage door, thus connected was made using the perforated angle metal. This obviously created a severe stress point and lasted less than 2 years of the installation of the double wide hurricane door. Josh provided a price to repair the existing connection. We discussed the option of correcting the placement of the garage door opener. Decided to have the garage door opener correctly relocation. Josh relocated the opener, tested and lubricated the garage door in about 40 minutes. Would not hesitate to call again.

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Precision Garage Service. Called placed for service just before 4pm. Service was scheduled the next day between the hours of Noon-four. What I liked about this company. Confirmation for the appointment was sent at 4:04pm to my email address, noting date and my correct address along with technician’s name and pictures of their employees. Our technician, Travis Dobson called ahead on the day of our appointment to let me know he was 20 minutes away and arrived just before noon. He was courteous, professional, and personable. Travis provided us with three repair options and answered all my questions so we could make an informed decision for the repair that was right for our budget. Parts for the repair were stocked on the truck and repairs were made promptly to the agreed upon price. Employees that provide the face to face service are a huge part of what makes a company great, Travis Dobson is definitely an asset to Precision Garage Door. Covid-19 protocols were followed for the duration of the repair.

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Precision is fast, courteous, and fair.

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Andy came to repair our garage door promptly. He was knowledgeable and knew right away what failed. He offered several solutions and went with the one we chose. We now have a door that works like new. We will highly recommend Precision to our family and friends

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Precision is reliable, professional and good people to deal with!

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Tech Noah was amazing, cost of bearing plates and single spring bearing, not so much. Feel like I was raped. These items can be had on AMAZON for about $40. I was charged $180 for the plates and $80 for the single bearing. $260 total. Shame on me for not checking first. Be warned - Research parts cost online before you agree to have them installed.

Thank you for taking the time to speak with me today. I'm glad we were able to make your experience better. If there's anything you need, please do not hesitate to contact us.

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Great service! Explained everything, did an excellent Job! Left garage cleaner than when tech arrived! Very pleased with repair!

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I was very happy with the service that I received from Precision Overhead Garage Door Service. The technician (Jimmy Johnson) professional , informative and vey knowledgeable. I would use and recommend your company in the future, thanks. Roberto Batista

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Fantastic Job! Our technician was Jim and from start to finish he was professional and knowledgeable. Gave us guidance on what needed to be done and worked quickly to get it done. Highly recommend!

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Thank you. The service was greatand the tech gave me recommendations on how to keep my garage door running smoothly with periodic maintenance

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The technician was great, very informative and efficient. That said, $250 for 20 minutes of work seems excessive.

Thank you for taking the time to speak with me today. We appreciate the opportunity to make this right for you. If there's anything else you need, please feel free to contact us.

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Matt provided prompt fantastic service with safety being paramount. Friendly, personable and knowledgeable; offering various options to best serve our needs. Definitely recommend in the future. Already put them in my contact list.

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Our technician, Jeremy (A) - Rossi was extremely helpful. Tons of knowledge and explained the process as well as what we would require thoroughly. I’ll definitely use Precision again if I ever have any more issues.

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Your representative was very professional.

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My service technician was awesome and did a great job.

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Precision Garage Door has a great customer service & the technicians have great work ethics, Really appreciate the process/flow of customer service and repairing the work order in a time manner

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Very good company with professional services..... Had new door opener installed and wasn't initially satisfied with the price but they worked with me. With Precision, its not all about the $$$....customer satisfaction is part of the mix. Good example for other companies....

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Thank you for sending the best for my garage door opener replacement yesterday. Robert was professional and knows his craft. Very courteous and helpful. Thank you!

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I called for service on Mon afternoon and service tech. Bryan arrived on schedule Tues.morning and was able to have the garage door opener replaced with all components in less than 2 hrs. He was very knowledgeable, professional and a pleasure to deal with. I highly recommend their service.

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Chris J was a true professional. He was on time, explained everything, and was very courteous. I will utilize Precision again and also recommend.

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Excellent Service from start to finish. Estimate to installation was perfect. We had to replace two full doors. The technicians very helpful and they answered all our questions and was very efficient. If I needed to repair or replace again I will call Percision for peace of mind.

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Jimmy Johnson the service technician is the best there was the best there is and the best there ever will be he did a great job very expeditious very courteous very kind very considerate extremely professional extremely knowledgeable very helpful this company continues to impress me unsolicited response

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VERY PROFESSIONAL TECHNICIAN AND GREAT TECHNICAL KNOWLEDGE AND ABILITIES. MY GARAGE DOOR IS QUIETER THAN IT HAS EVER BEEN.

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Terrible first experience with this company! First off the technician didnt even know what he was coming to do. How do you show up at someones home to do a job but dont know what that job is. This was the first red flag. After my wife told him, all you doing to simple lubricating the garage door. He then came back with a outrageous price of $200. My wife explained to him; "we were quoted $89.95 in the beginning when the service was first booked a week ago, why did the price go up"? My home is 10 months old, new construction. For that price I could just do it myself. He then said; "he will take 1 door off and it comes down to $109". Plus $20 charge for fuel cost. My wife then responded : "that still not $89.85 then I was quoted and I shouldnt have to pay for your fuel cost. Your company should be paying that". After she proceeded to call the Precision office to clear this matter up. Then technician said "Okay, hold on dont worry about it. I'll just take the $89.95". $200 dollars to lube a 10 month old garage door is ridiculous. I literally could have did it myself. If I wasnt currently overseas with the miltary. Intentionally upcharging new customers for simply services is unacceptable!

Thank you for taking the time to speak with me today regarding your feedback. Again, we are so sorry for the miscommunication when scheduling your appointment. Thank you for allowing us to make this right for you and we look forward to helping you in the future.

Review:

Being one of the most trusted garage door companies, why would anyone use another company. When the new garage door opener did not function as stated they promptly came and replaced the unit with a better one. At no cost to me. You cannot ask for better service then that. The service techs were awesome. Thank you and I will be recommending you to everyone I know.

Review:

excellent service! work was done quickly. So impressed they could come out on the weekend (Sunday).

Review:

Jeremey was Our Tech Guy, Very kind, out going and took time with Us to explain Everything. He did a Wonderful job..Our Garage door is very quiet and works Beautiful. Thank You ???? Precision for having a Positive, kind and Godly Man Working for Your Company.

Review:

The technician was cordial in addressing our garage door opener repair. He stated I had a broken coupler and that my 6 year old springs needed replaced> Cost $690. That seemed expensive and I got a second opinion from another company. They felt I only needed the $5 coupler replaced and that tightening the springs would work for a while until I was ready to replace them. $85 cost. I had him then replace the springs at a cost of $200. That is $285 for the same repair Precision was going to do for $690. Precision was willing to change out our opener and install springs for $1295. The competition was willing to install a new opener that I bought at Lowe's for $125. $300 new wi-fi opener with installation $425. Really Precision! Taking advantage of retired couples should make you feel bad. I guess not since even though you did no work for me, you required a $50 service charge. Shame on you.

It was a pleasure speaking with you today regarding your feedback. If there's anything else you need, please don't hesitate to contact us.