Review:

We had Carlos come out to our home to give us an estimate for a new garage door for our home. He was very knowledgeable and caring and answered all of our questions and did not pressure us at all. We signed a contract a few days later to have a new specialty door put up. We waited the 3 weeks and set up a date when they called to install. When the guys came out to install they found an issue that needed to be addressed by their contractor and assured us it would only be a few days. After a week of not hearing from anyone we called the office of Precision again and they promised to check on it. Another week went by and no response so we called Carlos and within 5 minutes he got the contractor to set up an appt. to come out. Then the day he was to come he forgot and it was finally done yesterday which was almost 2 months from when we signed the contract. I think there is just a communication issue with the office and the contractors, not the salesmen or installers. Apparently the existing stud framing around the door opening was not adequate to support new heavy door, The contractor told us that this is very common and he sees this all of the time. We were never told that this may be an issue, or may come up. A mention that this may exist before the construction started would be helpful since it cost us another $400. Before the old door was removed the wall can be sounded or even some of the sheetrock removed for inspection. The install team lead by Tyler were wonderful and they did a great job and explained how everything works before they left and everything was left clean.

Thank you for taking the time to provide your feedback, we appreciate it whether positive or negative. We're so sorry that we weren't aware of the framing issue ahead of time, and that it caused a delay in your install. We have addressed the communication errors in house with management and have new protocols in place. We are so sorry that we failed you regarding this. Unfortunately the contractor is not employed by us, and we're so sorry that he missed your appointment. We are definitely working on this to make sure it never happens again. For the future, we will do our best to provide multiple referrals to avoid this from happening in the future. Thank you so much for your feedback, it is very important to us.

Review:

I’m upset about what the tech sent out to my house and charged me $160.00 for 2 simple garage openers. I was told it would cost $39.95 each and I bought 2. The tech double charged me.This was a shock to me. I would like to know why I was overcharged and I would like a refund of $80. This is out ravenous and I will not call for additional service again unless I’m compensated. In Sept 2019, I believe I had work done that was quite expensive too. Springs etc for a 7 year guarantee. Please heck your records. Unsatisfied customer, Sandra Fisher 813 335 1932.

Review:

Jeremey was Our Tech Guy, Very kind, out going and took time with Us to explain Everything. He did a Wonderful job..Our Garage door is very quiet and works Beautiful. Thank You ???? Precision for having a Positive, kind and Godly Man Working for Your Company.

Review:

The technician was cordial in addressing our garage door opener repair. He stated I had a broken coupler and that my 6 year old springs needed replaced> Cost $690. That seemed expensive and I got a second opinion from another company. They felt I only needed the $5 coupler replaced and that tightening the springs would work for a while until I was ready to replace them. $85 cost. I had him then replace the springs at a cost of $200. That is $285 for the same repair Precision was going to do for $690. Precision was willing to change out our opener and install springs for $1295. The competition was willing to install a new opener that I bought at Lowe's for $125. $300 new wi-fi opener with installation $425. Really Precision! Taking advantage of retired couples should make you feel bad. I guess not since even though you did no work for me, you required a $50 service charge. Shame on you.

It was a pleasure speaking with you today regarding your feedback. If there's anything else you need, please don't hesitate to contact us.

Review:

Have used your service in the past and once again I was not disappointed. Jason Daring was my service tech. Jason gave me good advice and recommendations to repair by garage door opener. Thank you.

Review:

Very satisfied. Technician Robert Trotter did an excellent job.

Review:

Jose came to fix my garage door spring. He was very professional and knowledgeable. Even though I was able to pay in full for the repair Jose told me about how the owner wanted to help his customers by splitting the payments due to the way people have been affected by COVID-19 Which is great.Once again thank you.

Review:

Great job done and explanation of work required.

Review:

i was very pleased with the technician, he also sprayed my garage door, with the precision spray, and changed light bulb. Jesse seemed to be very caring and was quick and was on time that he said he would arrive. thank you.

Review:

Professional, caring, helpful, and efficient describes your tech Jimmy Johnson. I will look to Precision whenever I need garage door services! Thank you!

Review:

We were extremely pleased with the courteous gentleman who installed our garage door motor.  He was very knowledgeable and friendly. We have used Precision previously several years ago to install our new door.  Thank you so very much for the great service and reliable gentleman who replaced our motor.....5 stars from this household!!!

Review:

Always the best!

Review:

Service was awesome! Tech reported on time and solved our problem without replacing our opener.

Review:

Precision Garage was very professional and transparent in their repair process. I also appreciate that they came out late to diagnose and fix my issue. Robert was my technician, and he was great. He gave me options for the repair, explained to me what caused my door to break, took necessary COVID-19 precautions, and did quality work in an appropriate amount of time. Hopefully I won't have issues in the future, but if I do, I would call them again.

Review:

Precision Door has service my door in the past and I used them again today. They are honest, reputable, licensed and bonded. They replaced the the springs, rollers, the tension cable and the ball bearing. It came with a five year warranty. They give you extremely good service and I highly recommend them. Thank you Precision.

Review:

Technician was on time and fixed the issue quickly.

Review:

Hi. Austin was great. Very Professional, courteous and fast. Thanks!

Review:

Glad to have called Precision Garage. Arnold Simpson did an outstanding job! He was timely and courteous, followed CDC guidelines while on the job. Will definitely recommend Precision Garage to everyone.

Review:

Called Precsion Doors Clearwater @ 2.00pm due to coming in the garage after running errands and then hearing a loud bang after closing the garage door, and then it would not open. I looked up noticed the spring had broken, called customer service and was told we could have service between 6.00 and 10pm today, she then called back a half hour later and said they had a cancellation and we would have service between 2.30pm and 4:00pm. The Tech Matt Hink was out by 3:30pm fixed me right up and I had him do a few other things to have the garage door run more efficient and for safety reasons. Our garage door is now working better than ever. Both employees did an outstanding job of customer service and would recommend Precsion Overhead Doors to other people.

Review:

From the office staff answering the phone call to the technician coming to my home, they were all first class! Friendly, informative and a pleasure dealing with them. Thank you for an outstanding business and it can be seen with your employee's demeanor and skill.

Review:

Great service. The technician was personable and knew his trade. Our door was not opening well, sometimes not at all. He installed a new motor, track, remotes, etc. now it is gliding open and closed smoothly and quiet.

Review:

Excellent service! Austin was professional, knowledgeable and friendly. Great personality. Highly recommend this company.

Review:

Precision originally installed my door. My painters made a mistake believing the light panel was glass. They painted over and which is normal since the dried Latex paint will peel off like a sheet. But not with the Lexan. Thanks for your assistance.

Review:

Service was excellent. Installer explained everything in an easy to understand manner.

Review:

Keith Allen did an excellent job replacing the springs, rollers and hardware. It was pouring rain this morning and he was on time, explained everything thoroughly and ensured that the door was operating smoothly before he left. We're very satisfied!

Review:

I’ve had 6 garage doors installed on 4 of my houses by Precision Overhead Garage Door Service. That’s the reason that I keep coming back to them. This service request was intended to replace worn out belts on two of my door openers. Jason, the technician, Couldn’t repair the openers due to their age (18 years old), but he also found the lift spring was bad on one of the doors. He replaced it, lubricated all rollers, hinges and tracks. Jason was very good, efficient, courteous and quick.

Review:

Customer service was great! The technician was on time , professional and quick to resolve the problem! He also recommended additional products in a nice manner, which made me purchase them without feeling being "pushed" . Definitely recommend this company.

Review:

Have used precision for the last ten years and haven’t disappointed yet. Technician couldn’t have done a better job. Knowledgeable and courteous.

Review:

From the very beginning setting the appointment was fast and easy,. The young lady was super kind and was able to get someone to me quickly. I received an email advising me that Jordan Tompson would be my service tech. He showed up early with a 15 min phone call to let me know he was close. He was very kind and professional. He was extremely knowledgeable and what I loved most HONEST. With everything going on and some unexpected expenses I was not able to get the services we need done today. He calmed my nerves by honestly advising me that I had some time before I had to get the work done. You can't imagine how much that helped us. I will DEFINITELY be calling precision overhead when I'm ready to do the work and I will definitely recommend EVERYONE to hire them!! I promise you will not be disappointed!!

Review:

We where very satisfied with the new impact garage Door. Very Professional, was here on time and and explained everything to us on the maintenance of the door.