It felt like a "sales" tactic vs when I used them several years ago... there was no sound recommendations to resolve the main issue. I was offered and quoted a bunch of things that were nice but wasn't the root of my problem. You're the expert, don't tell me that "I will let you chose what you want to do" ...and everything quoted was 50% more than they were two years ago. This seems excessive. The technicians were really nice though and were in and out for the repair, Again it felt like sales and that's not cool.

- CTruss

Used company for original garage door and opener 20 years ago. Had new hurricane door and lift master installed 3 weeks ago. Have had nothing but issues with the lift master. Have placed numerous calls in this regard only to have a tech come out and reset the unit. No call from supervisor as promised last call.

- Steve Tilka

The men done a great job,but I will say the price was way to high,that same model sells for around $330 with all equipment supplied,everything that they installed.

- Sam Greco

Thank you for taking the time to speak with me today regarding your experience. We are thankful you gave us the opportunity to make this right. Please do not hesitate to contact me for any other concerns you may have :)

The technician was professional and friendly, and he completed work quickly. I was surprised by the price as it turned out to be almost double of the high end range of the estimate I was told when I called to ask for a quote and make the appointment.

- Del Hegarty

The technician was polite, respectful, knowledgeable, and friendly. I had a broken spring that needed replacing and anticipated having to replace the unbroken one, too, just because of age. He pointed out some other things that needed attention (shaft was bowed, left end bearing cracked, broken hinge, etc), which I was totally unaware of, and appreciated him pointing them out. He returned from his van with three options written down on a legal pad for me to consider. They ranged from just under $600 to $1,204. I opted to go for all repairs at $1,204. In the corner of the notepad, it said, "FL tax 7% and fuel." He explained what the fuel charge was and said it came out to about $20. I thought this was pretty sketchy, but said nothing. I commented that the total cost (once tax and fuel were added) was more than I had bargained for and asked if a military discount was offered. He told me that instead of a military discount, he would not charge me sales tax or the fuel charge and that it was a better deal than the 5% offered for the military discount. I agreed to move forward. The work was completed in a timely fashion, looked great, and the door operates better than it ever has before! I paid and he said that I would receive my invoice via email, which I did a few minutes after he left my home. It was only AFTER I examined my invoice that I felt somewhat deceived. Although I was not charged a fuel tax, I also realized that there was no sales tax charged to begin! So the discount I was told that would be better than the military discount amounted to a $20 fuel charge. I would have totally been better off with the military discount!! Then I started looking at the parts and their cost, which were not on the estimate written on the legal pad. On the phone, I was told that springs ranged from $84-$250. My springs were $300 each because I opted for the powder-coated ones. I assumed that the powder-coated ones would be the top of the range at $250, which means I was lied to by the person who answered my initial call. She should have told me that springs can range from $84-$300 instead, which would have been more accurate. Then there were two end-bearing plates that honestly are just small pieces of metal at the end of the shaft. They were itemized on my invoice at $90 EACH! That has to be a total rip-off. The drums were $94 each, too. I called the company and expressed my disappointment over the no sales tax/fuel charge vs the military discount and was refunded $60.20 without any argument. That brought my total for the day down to $1,143.80. I liked the technician very much and he did great work, but I feel that he was dishonest in his dealing with me. Why tell me he would waive the sales tax when there was never going to be any to begin with? Whatever happened to good, honest work at a fair price? It seems to no longer exist, unfortunately. I appreciate the small refund, but it doesn't compensate at all for the trust that has now been broken. There is an old saying that a satisfied customer might tell one person, but a dissatisfied customer will tell everyone they know. Something to think about. PROS: Great work, nice result. CONS: Sketchy business practices.

- Angela Macias

Thank you for taking the time to speak with me regarding your feedback. We are so sorry that we failed you and we appreciate this information as this is an excellent training opportunity. We hope that our resolution is satisfactory to you and if you need anything else, please feel free to reach out to me at any time. - Danielle, Customer Relations Manager

I like the ideal that you come out quick, but what I found out is that you have different springs that will last like 10 plus years, but I get it if customers keep buying the cheaper one’s it keeps the business good but it’s also good to look out for good customer’s but anyway keep up the good work.

- Latanyua Carmichael

The technician was great, very informative and efficient. That said, $250 for 20 minutes of work seems excessive.

- Vicky Kiburz

Thank you for taking the time to speak with me today. We appreciate the opportunity to make this right for you. If there's anything else you need, please feel free to contact us.

the only problem i have with you is your pricing, i think i was way overcharged. i won't use your service again.

- Richard Parker

We had Carlos come out to our home to give us an estimate for a new garage door for our home. He was very knowledgeable and caring and answered all of our questions and did not pressure us at all. We signed a contract a few days later to have a new specialty door put up. We waited the 3 weeks and set up a date when they called to install. When the guys came out to install they found an issue that needed to be addressed by their contractor and assured us it would only be a few days. After a week of not hearing from anyone we called the office of Precision again and they promised to check on it. Another week went by and no response so we called Carlos and within 5 minutes he got the contractor to set up an appt. to come out. Then the day he was to come he forgot and it was finally done yesterday which was almost 2 months from when we signed the contract. I think there is just a communication issue with the office and the contractors, not the salesmen or installers. Apparently the existing stud framing around the door opening was not adequate to support new heavy door, The contractor told us that this is very common and he sees this all of the time. We were never told that this may be an issue, or may come up. A mention that this may exist before the construction started would be helpful since it cost us another $400. Before the old door was removed the wall can be sounded or even some of the sheetrock removed for inspection. The install team lead by Tyler were wonderful and they did a great job and explained how everything works before they left and everything was left clean.

- Edwin Skrobacz

Thank you for taking the time to provide your feedback, we appreciate it whether positive or negative. We're so sorry that we weren't aware of the framing issue ahead of time, and that it caused a delay in your install. We have addressed the communication errors in house with management and have new protocols in place. We are so sorry that we failed you regarding this. Unfortunately the contractor is not employed by us, and we're so sorry that he missed your appointment. We are definitely working on this to make sure it never happens again. For the future, we will do our best to provide multiple referrals to avoid this from happening in the future. Thank you so much for your feedback, it is very important to us.

Ok so i just needed 2 garage door openers installed.. problem fixed but I was told that the garage door opener ranged from $40-$70. I have 1 garage door and was installed a remote for 3 doors(unnecessary) which was the more expensive one at the end. The reson, I still don't understand but it was as if charging the more expensive of the range was best. Plus an installation fee of $39.99 and coming out fee $50. It wasn't untill my husband told the tech "hey aren't u supposed to wave the coming out fee if we repair something" he then "realized that yes my husband was correct and said ok fee waved. The tech was not an issue its the principles of the company.. i thought I would get a Christian company.

- Pamela Soto

Right now, I feel robbed on the cost of this broken spring. Extra pay for weekends? Or Corona? Sorry just dont get it. I'll shut up but as a woman right now, but I do feel robbed.

- Ginger Wilson

Service was prompt & repair was made within 2 hours. However I feel like I was taken advantage of. We contacted Banko with the invoice inhand from Precision & were told for the same repairs with Banko the cost would have been less than $400. Not the $1130.00 I paid Precision.

- Janice Bazinet

my garage door makes a loud cracking noise ...in the morning when i first open it...precision has been out to adjust and lube it at least 4 to 5 times...they even sent a manager out...and he added some braces...to keep down the noise...i hate to complain...but this door is just not right...the technicians spray it with lube....and the noise is muffled...and they assure me that everything is alright...i don't know...maybe i will just have to live with it...but i am not real happy...thanks for trying....michael panos...

- Michael Panos

i saw your ads and had seen your trucks at neighbors I saw your advertised prices for spring replacement. Then when your agent was ready to start, he said that the price would be three times the advertised spring replacement price. I felt very much like the bait and switch. I was upset and felt cheated Your agent did the work and the door works. I am glad my door works I feel like I was the victim of a ruse. The advertised price may have been actual, but it wasn't 'real'. e.g., "Oh if you want to replace only one spring of the same old pair you can..." and "Oh, if you want to leave the old bearings that caused the failure, you can..." The experience doesn't leave me feeling good at all. I guess your agent's work and the products are okay. In the twenty years prior, I never considered or admired the original equipment. For the next twenty years, I hope to also 'not think about it', but that will be after recovering from the sting of "expecting $200 and paying >$600". Your agent was not exceptional - good or bad. The door works

- Robert Long

Thank you for taking the time to speak to me today regarding your experience. I'm glad we were able to come up with a suitable resolution for your experience. If you have any further questions or concerns, please feel free to call me.

Quotes are very misleading; Work is very expensive.

- Terrence Hollinger

Thank you for taking the time to speak with us regarding your questions concerning your invoice. I'm glad we were able to find a suitable resolution for you. If you have any questions or concerns, please feel free to call us. Thank you.

One of the springs broke, at 8pm Tues Nov 20, 2 days prior to Thanksgiving. Precision Garage door, came this next morning at about 0930 am. Quick response. The tech showed me many price numbers? on a 8 1/2 X 11 note pad. By the time the tech finished the job ( 2) both springs replaced and also bearing replaced. I was a little shock on the repair cost $ 880.00. I paid via credit card on the tech's credit card machine. I have yet to be given a detail or any invoice receipt? I would really like to receive a detailed paid invoice! I have absolutely no ideal how much they charged for these repaired items?

- Stephen Martin

On time job done ok but the price too higher than another company. (Just attached Reinforcement Bracket 21" and Adjusted belt cost $255 plus tax)

- Lim Bui

Job well done, but no light bulb included in with new motor.

- George Klein

No light bulb included in my motor

- Ashley Charest

I would have liked my door installed the same day, and I needed a permit

- Milo Walker

My technician was a little late.

- Amy Kidd

Light bulb was not included in with the motor.

- Adam Wilson

needed to have car programmed to car 2 u. Technician was unable to program

- Tim Tully

Finished late.

- Mike Glassman

Needed to have a permit

- Marilyn Johnson

Didn't supply light bulb

- Angela Keith

Didn't have the part I needed

- Keith Bryant

Not able to install door same day.

- Kevin Miller

Arrived later than expected

- Kathy Wilson

needed permit

- Judy Olley