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Read what people are saying
about Precision Overhead Garage Door

Precision Overhead Garage Door of Tampa, FL
has received 112 reviews, averaging 3.00 Stars:
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

the only problem i have with you is your pricing, i think i was way overcharged. i won't use your service again.
Richard Parker
Service Provided:
Garage Door Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

We had Carlos come out to our home to give us an estimate for a new garage door for our home. He was very knowledgeable and caring and answered all of our questions and did not pressure us at all. We signed a contract a few days later to have a new specialty door put up. We waited the 3 weeks and set up a date when they called to install. When the guys came out to install they found an issue that needed to be addressed by their contractor and assured us it would only be a few days. After a week of not hearing from anyone we called the office of Precision again and they promised to check on it. Another week went by and no response so we called Carlos and within 5 minutes he got the contractor to set up an appt. to come out. Then the day he was to come he forgot and it was finally done yesterday which was almost 2 months from when we signed the contract. I think there is just a communication issue with the office and the contractors, not the salesmen or installers. Apparently the existing stud framing around the door opening was not adequate to support new heavy door, The contractor told us that this is very common and he sees this all of the time. We were never told that this may be an issue, or may come up. A mention that this may exist before the construction started would be helpful since it cost us another $400. Before the old door was removed the wall can be sounded or even some of the sheetrock removed for inspection. The install team lead by Tyler were wonderful and they did a great job and explained how everything works before they left and everything was left clean.
Edwin Skrobacz
A Response from: Jim Rapp

Thank you for taking the time to provide your feedback, we appreciate it whether positive or negative. We're so sorry that we weren't aware of the framing issue ahead of time, and that it caused a delay in your install. We have addressed the communication errors in house with management and have new protocols in place. We are so sorry that we failed you regarding this. Unfortunately the contractor is not employed by us, and we're so sorry that he missed your appointment. We are definitely working on this to make sure it never happens again. For the future, we will do our best to provide multiple referrals to avoid this from happening in the future. Thank you so much for your feedback, it is very important to us.

Service Provided:
Install Garage Doors
Product:
Garage Doors
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Ok so i just needed 2 garage door openers installed.. problem fixed but I was told that the garage door opener ranged from $40-$70. I have 1 garage door and was installed a remote for 3 doors(unnecessary) which was the more expensive one at the end. The reson, I still don't understand but it was as if charging the more expensive of the range was best. Plus an installation fee of $39.99 and coming out fee $50. It wasn't untill my husband told the tech "hey aren't u supposed to wave the coming out fee if we repair something" he then "realized that yes my husband was correct and said ok fee waved. The tech was not an issue its the principles of the company.. i thought I would get a Christian company.
Pamela Soto
Service Provided:
Garage Door Opener Repair
Product:
Remotes / Keypad
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Right now, I feel robbed on the cost of this broken spring. Extra pay for weekends? Or Corona? Sorry just dont get it. I'll shut up but as a woman right now, but I do feel robbed.
Ginger Wilson
Service Provided:
Broken Garage Door Spring Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Service was prompt & repair was made within 2 hours. However I feel like I was taken advantage of. We contacted Banko with the invoice inhand from Precision & were told for the same repairs with Banko the cost would have been less than $400. Not the $1130.00 I paid Precision.
Janice Bazinet
Service Provided:
Broken Garage Door Spring Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

my garage door makes a loud cracking noise ...in the morning when i first open it...precision has been out to adjust and lube it at least 4 to 5 times...they even sent a manager out...and he added some braces...to keep down the noise...i hate to complain...but this door is just not right...the technicians spray it with lube....and the noise is muffled...and they assure me that everything is alright...i don't know...maybe i will just have to live with it...but i am not real happy...thanks for trying....michael panos...
Michael Panos
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

i saw your ads and had seen your trucks at neighbors I saw your advertised prices for spring replacement. Then when your agent was ready to start, he said that the price would be three times the advertised spring replacement price. I felt very much like the bait and switch. I was upset and felt cheated Your agent did the work and the door works. I am glad my door works I feel like I was the victim of a ruse. The advertised price may have been actual, but it wasn't 'real'. e.g., "Oh if you want to replace only one spring of the same old pair you can..." and "Oh, if you want to leave the old bearings that caused the failure, you can..." The experience doesn't leave me feeling good at all. I guess your agent's work and the products are okay. In the twenty years prior, I never considered or admired the original equipment. For the next twenty years, I hope to also 'not think about it', but that will be after recovering from the sting of "expecting $200 and paying >$600". Your agent was not exceptional - good or bad. The door works
Robert Long
A Response from: Jim Rapp

Thank you for taking the time to speak to me today regarding your experience. I'm glad we were able to come up with a suitable resolution for your experience. If you have any further questions or concerns, please feel free to call me.

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Quotes are very misleading; Work is very expensive.
Terence Hollinger
A Response from: Jim Rapp

Thank you for taking the time to speak with us regarding your questions concerning your invoice. I'm glad we were able to find a suitable resolution for you. If you have any questions or concerns, please feel free to call us. Thank you.

Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

One of the springs broke, at 8pm Tues Nov 20, 2 days prior to Thanksgiving. Precision Garage door, came this next morning at about 0930 am. Quick response. The tech showed me many price numbers? on a 8 1/2 X 11 note pad. By the time the tech finished the job ( 2) both springs replaced and also bearing replaced. I was a little shock on the repair cost $ 880.00. I paid via credit card on the tech's credit card machine. I have yet to be given a detail or any invoice receipt? I would really like to receive a detailed paid invoice! I have absolutely no ideal how much they charged for these repaired items?
Stephen Martin
Service Provided:
Garage Door Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

On time job done ok but the price too higher than another company. (Just attached Reinforcement Bracket 21" and Adjusted belt cost $255 plus tax)
Lim Bui
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Job well done, but no light bulb included in with new motor.
George Klein
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

No light bulb included in my motor
Ashley Charest
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I would have liked my door installed the same day, and I needed a permit
Milo Walker
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

My technician was a little late.
Amy Kidd
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Light bulb was not included in with the motor.
Adam Wilson
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

needed to have car programmed to car 2 u. Technician was unable to program
Tim Tully
Service Provided:
Install Garage Doors
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Finished late.
Mike Glassman
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Needed to have a permit
Marilyn Johnson
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Didn't supply light bulb
Angela Keith
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Didn't have the part I needed
Keith Bryant
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Not able to install door same day.
Kevin Miller
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Arrived later than expected
Kathy Wilson
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

needed permit
Judy Olley
Service Provided:
Garage Door Opener Install
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Arrived earlier than expected
Charles Edmonton
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Technician ran late.
Howard Timm
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Needed to have permit
George B
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Needed to have my part special ordered.
Jenny C
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Tech did not have the part I needed
Danny Z
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Tech Was unable to supply a light bulb with new motor.
Frank S
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Did not supply light bulb with new motor.
Benny M
Service Provided:
Garage Door Repair
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