Review:

We had Carlos come out to our home to give us an estimate for a new garage door for our home. He was very knowledgeable and caring and answered all of our questions and did not pressure us at all. We signed a contract a few days later to have a new specialty door put up. We waited the 3 weeks and set up a date when they called to install. When the guys came out to install they found an issue that needed to be addressed by their contractor and assured us it would only be a few days. After a week of not hearing from anyone we called the office of Precision again and they promised to check on it. Another week went by and no response so we called Carlos and within 5 minutes he got the contractor to set up an appt. to come out. Then the day he was to come he forgot and it was finally done yesterday which was almost 2 months from when we signed the contract. I think there is just a communication issue with the office and the contractors, not the salesmen or installers. Apparently the existing stud framing around the door opening was not adequate to support new heavy door, The contractor told us that this is very common and he sees this all of the time. We were never told that this may be an issue, or may come up. A mention that this may exist before the construction started would be helpful since it cost us another $400. Before the old door was removed the wall can be sounded or even some of the sheetrock removed for inspection. The install team lead by Tyler were wonderful and they did a great job and explained how everything works before they left and everything was left clean.

Thank you for taking the time to provide your feedback, we appreciate it whether positive or negative. We're so sorry that we weren't aware of the framing issue ahead of time, and that it caused a delay in your install. We have addressed the communication errors in house with management and have new protocols in place. We are so sorry that we failed you regarding this. Unfortunately the contractor is not employed by us, and we're so sorry that he missed your appointment. We are definitely working on this to make sure it never happens again. For the future, we will do our best to provide multiple referrals to avoid this from happening in the future. Thank you so much for your feedback, it is very important to us.

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Great job done and explanation of work required.

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Professional, caring, helpful, and efficient describes your tech Jimmy Johnson. I will look to Precision whenever I need garage door services! Thank you!

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Precision Garage was very professional and transparent in their repair process. I also appreciate that they came out late to diagnose and fix my issue. Robert was my technician, and he was great. He gave me options for the repair, explained to me what caused my door to break, took necessary COVID-19 precautions, and did quality work in an appropriate amount of time. Hopefully I won't have issues in the future, but if I do, I would call them again.

Review:

I’ve had 6 garage doors installed on 4 of my houses by Precision Overhead Garage Door Service. That’s the reason that I keep coming back to them. This service request was intended to replace worn out belts on two of my door openers. Jason, the technician, Couldn’t repair the openers due to their age (18 years old), but he also found the lift spring was bad on one of the doors. He replaced it, lubricated all rollers, hinges and tracks. Jason was very good, efficient, courteous and quick.

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Incredible service !!! Appreciate the efficiency and detail

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Very pleased with the service. Jason was professional and worked with us on what we needed right that minute to what he noticed will cause problems in the future. I will be using them for our garage door needs in the future.

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Rebecca Fernandez was awesome, coming tuesday to install Thank you

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Jimmy Johnson showed up early and replaced my broken door opener very quickly, professionally and was very courteous. He was very knowledgeable and I strongly recommend him and his company Precision.

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Shane was great! Very professional and explained in detail all of the options that were available. I would certainly recommend him to anyone. I will also certainly be using this business again as they are the best!

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Mr. Johnson was very professional , I will be using & recommending ur company again

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Cheerful and professional employees. I have hired Precision a couple of times and now when I think of garage doors I think Precision.

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The guys were on time excellent work and fast. Id'd problem, fixed and off to next job. The door has been super and they fixed the seal problem in 10 minutes. You guys are the best!

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Jose was Very professional and honest. Fast response time. My mom had a great experience as well with Precision and recommended them to me. I will definitely pass on the recommendation.

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Excellent response and service

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Matt was excellent. Had parts on truck gave written quote and warranty info within minutes of diagnosing and sharing findings. Reviewed his work with me. You won’t be disappointed.

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It wasn’t an actual repair service. It was your check-up service although the tech replaced the rubber piece on the bottom. The tech was very good, explaining everything and was very professional. Thank you.

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Great work! Responded quickly and came out on a Sunday.

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Jeremy rossi your technician is very courteous,and informative efficient he explained everything in clear terms before any work was done.. now I see why your company is #i

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Great service and our tech Joshua was fantastic He was very professional and knew what he was doing.

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Jason was actually early which was appreciated. He explained everything that needed to be done, gave us a few options for our garage door issue. He did a great job, door has never been this easy to open!

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Jeremy was awesome and I can't say enough good things about him. He was very knowledgeable and explained everything very clearly and thoroughly. There was some confusion over a quote that was given over the phone but he honored the quote without hesitation. The job was completed quickly and efficiently. I will definitely recommend Precision to family/friends. Jeremy is top notch and a true asset to your company!! Thank you!

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Super Service. Technician was on-time and well prepared. Thanks for the quick response and outstanding work. Technician was totally knowledgeable and courteous. He took the time to explain his inspection findings and recommendation to fix the problems with the door. Kudos to Jimmy Johnson.

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Jeremy reviewed prior work and invoices,inspected and evaluated our garage doors and attached hardware. After assessment, Jeremy quickly and efficiently repaired the door by replacing the spring. He was friendly and professional at all times. Pricing was fair and I highly recommend Precision Door Service will continue to use them for my garage door needs. Dan Hefner

Review:

crew was very knowledgeable and courteous.

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The Sales Rep -Chris was very professional and courtesy. The Garage door was on special order and when it came it was scheduled for an installation on a Saturday. The Installers Luke and ??? were awesome. They did a great job explaining what they were going to do. They hauled away the old door, installed the new door with the new WiFi garage door opener. Luke made sure I understood the new door, the garage door opener and programmed my car as well. Great Job...….

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I was impressed with the sales rep. I called about 11:15 PM. To my surprise, I was talking to a real person and not a recorder and leaving a message in hopes that someone would get back to me. So I appreciated that very much. The rep was kind and patient. It was easy and direct to get an appointment. Very pleased with the way everything turned out. thank you very much. Joshua Page has a great work ethic and was kind and professional.I would recommend your service. Thank you very much. Pete DeVita

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They were fast and professional

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Thanks Joshua for the quick fix of our broken spring on the garage door. Found probable cause since spring really not that old, replaced spring and 2 hinges that were cracked and a support brace that was never installed by last repair company. Didn't call them ............

Review:

Great response and experience with Precision today, Technician was very knowledgeable on products that could repair and replace the existing motor that was over 12 years old. Went the extra mile to make sure when he left everything was working properly. Even programmed our car remotes.