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The installers were professional, accurately diagnosing the problem and gave me several options on a replacement garage door opener that would fit my budget. The installation went smoothly, worked fine and sent the invoice to my email.

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Jimmy was excellent and we look forward to him doing our garage repairs today!

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Efficient, competent, and personable.

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My garage door springs broke and needed replacing. I called Precision at that evening and they sent Mike F. out the next day. The window was from 12-4 pm and Mike arrived shortly after noon. He was professional and gave me several options to fit my budget and objectives. I used other companies in the past that misrepresented the quality products being installed. I am very happy with the service I received and would recommend Precision.

Review:

We called Precision because when closing our garage door, it would close and then automatically go right back up. We thought that maybe our remote needed new batteries. We replaced the batteries and then it did not work at all. When the technician arrived, (William Masten) he replaced the batteries in the remote. Even though we had used brand new batteries, it appears that they were weak. After the technician replaced the batteries in the remote, the remote then worked. However, that did not solve the problem of the door staying closed. William made some adjustment and demonstrated that the door would then stayed closed. As soon as he left, we have not been able to make the door stay closed. We have to unplug everything from the outlet. So, I believe that we basically paid $49.95 to have Precision replace the batteries in our remote. The technician was very polite, but our problem is not solved.

Thank you for taking the time to speak with me today regarding your experience. We are so glad that everything is working great for you now. If you need anything else, please do not hesitate to contact me.

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The young man was very knowledgeable about the problem we had with the garage door

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Great job! Tech was up front, prompt, courteous and thorough. Available options and costs were presented, I made the call and work was completed in under an hour.

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Was a customer on 2012so when my spring broke I called you. Your tech came out and wrote down 4 different prices on a plain sheet of paper ranging from $1200 to $2500. When I said all I wanted was the springs replaced he then gave me a price if $950!! Ridiculous and insulting! Did not purchase and had springs replaced with someone else for $250! This quote was a Blantant rip off! Your business practices really need to be revised! I will never call you back or recommend you! You lost a customer for ever!

Thank you Joann, for taking the time to speak with me today. We appreciate the opportunity to make this right for you and look forward to working with you in the future. Again, if you need anything, please feel free to reach out to us anytime.

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Service rep was quick to get the work done

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I've used Precision in the past and was very satisfied with their service; that was the main reason I chose them again. Tanner, one of their newest technicians did a thorough, professional examination of my garage door system and identified several issues, which I had suspected, and gave me a comprehensive option of services (with prices) to consider, along with the ones he recommended as most critical. He accepted my choices without hesitation and completed the job in less than two hours. What really impressed me was the fact that his trainer was with him and observed everything he did, but allowed him to take charge of the job and run with it - without interference. I could not have been happier with the quality of the completed job - AND at a fair price. I don't expect to need them again for a long time; but if/when I do, I'll call them first

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My garage door which was completely broken was fixed by Chris the same day that I called for an estimate. He was very knowledgeable, polite and did a great job installing all new parts. Pat

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As always great service in a short amount of time.

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Our system was the original system from build in 2007. We had everything but the actual door replaced. Josh was on time, and very knowledgeable on what we needed. He gave us an estimate with 3 price points for quick fix vs. replacing. We chose to replace everything since it was old. Better to do that than have to keep replacing a little at a time.

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The service person came quickly but only stayed for about 30 minutes to replace the belt on my garage door opener. I can’t believe they charge me $486 just to replace the belt. Highway robbery

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Service experiences have always been excellent. Service appointments are quick and technicians on time. Today, technician drove from Oldsmar to Valrico. Now thats service.

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this person is a keeper !!! knows the job and does it correct !!!

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The technician was polite, respectful, knowledgeable, and friendly. I had a broken spring that needed replacing and anticipated having to replace the unbroken one, too, just because of age. He pointed out some other things that needed attention (shaft was bowed, left end bearing cracked, broken hinge, etc), which I was totally unaware of, and appreciated him pointing them out. He returned from his van with three options written down on a legal pad for me to consider. They ranged from just under $600 to $1,204. I opted to go for all repairs at $1,204. In the corner of the notepad, it said, "FL tax 7% and fuel." He explained what the fuel charge was and said it came out to about $20. I thought this was pretty sketchy, but said nothing. I commented that the total cost (once tax and fuel were added) was more than I had bargained for and asked if a military discount was offered. He told me that instead of a military discount, he would not charge me sales tax or the fuel charge and that it was a better deal than the 5% offered for the military discount. I agreed to move forward. The work was completed in a timely fashion, looked great, and the door operates better than it ever has before! I paid and he said that I would receive my invoice via email, which I did a few minutes after he left my home. It was only AFTER I examined my invoice that I felt somewhat deceived. Although I was not charged a fuel tax, I also realized that there was no sales tax charged to begin! So the discount I was told that would be better than the military discount amounted to a $20 fuel charge. I would have totally been better off with the military discount!! Then I started looking at the parts and their cost, which were not on the estimate written on the legal pad. On the phone, I was told that springs ranged from $84-$250. My springs were $300 each because I opted for the powder-coated ones. I assumed that the powder-coated ones would be the top of the range at $250, which means I was lied to by the person who answered my initial call. She should have told me that springs can range from $84-$300 instead, which would have been more accurate. Then there were two end-bearing plates that honestly are just small pieces of metal at the end of the shaft. They were itemized on my invoice at $90 EACH! That has to be a total rip-off. The drums were $94 each, too. I called the company and expressed my disappointment over the no sales tax/fuel charge vs the military discount and was refunded $60.20 without any argument. That brought my total for the day down to $1,143.80. I liked the technician very much and he did great work, but I feel that he was dishonest in his dealing with me. Why tell me he would waive the sales tax when there was never going to be any to begin with? Whatever happened to good, honest work at a fair price? It seems to no longer exist, unfortunately. I appreciate the small refund, but it doesn't compensate at all for the trust that has now been broken. There is an old saying that a satisfied customer might tell one person, but a dissatisfied customer will tell everyone they know. Something to think about. PROS: Great work, nice result. CONS: Sketchy business practices.

Thank you for taking the time to speak with me regarding your feedback. We are so sorry that we failed you and we appreciate this information as this is an excellent training opportunity. We hope that our resolution is satisfactory to you and if you need anything else, please feel free to reach out to me at any time. - Danielle, Customer Relations Manager

Review:

New garage door with automatic opener installation. Overall very good experience, we recieved our quote within a few days, door was in w iui thing the time we were told and installation complete in just a few hours. It looks great! Price was competitive and we have a 6 year warranty and feel confident the company will be around to honor it if needed.

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Jimmy was the best! Excellent service! Fixed all the issues and had door working in no time. I will be calling Precision for all my future repairs.

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They installed a New garage door. Jim Rapp, the owner, had me choose a door, he explained the whole proces no pressure. The guys came and installed the new door. Every thing was done as we discussed. I am a very satisfied customer.

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Fantastic job on our new garage door installation.

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Joshua Figueroa replaced a 20 year old garage door opener and was quick and very efficient. He took his time to explain what he was doing and how everything works so even with me being very hard of hearing I got all the information. I would recommend him to all my friends to perform garage door repairs!

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Super fast service and always so professional.

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Great service and very knowledgeable tech. Kind of pricey but you get what you pay for and the quality of service provided I believe it very will may be worth it.

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Excellent customer service

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A friend recommended Precision, and I'm so glad they did. Matt came out to repair my garage door. He arrived early, explained the repair, and worked quickly. My garage door never worked better.

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Mike was great very knowledgeable and fast I would recommend precision to everyone

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Jimmy Johnson is the best. Had me up and running in no time. Great company man.

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Very nice person, knowledgeable, felt confortable talking to him.

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Service was great our tech Joshua Figueroa was awesome!!!