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Service experiences have always been excellent. Service appointments are quick and technicians on time. Today, technician drove from Oldsmar to Valrico. Now thats service.

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this person is a keeper !!! knows the job and does it correct !!!

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The technician was polite, respectful, knowledgeable, and friendly. I had a broken spring that needed replacing and anticipated having to replace the unbroken one, too, just because of age. He pointed out some other things that needed attention (shaft was bowed, left end bearing cracked, broken hinge, etc), which I was totally unaware of, and appreciated him pointing them out. He returned from his van with three options written down on a legal pad for me to consider. They ranged from just under $600 to $1,204. I opted to go for all repairs at $1,204. In the corner of the notepad, it said, "FL tax 7% and fuel." He explained what the fuel charge was and said it came out to about $20. I thought this was pretty sketchy, but said nothing. I commented that the total cost (once tax and fuel were added) was more than I had bargained for and asked if a military discount was offered. He told me that instead of a military discount, he would not charge me sales tax or the fuel charge and that it was a better deal than the 5% offered for the military discount. I agreed to move forward. The work was completed in a timely fashion, looked great, and the door operates better than it ever has before! I paid and he said that I would receive my invoice via email, which I did a few minutes after he left my home. It was only AFTER I examined my invoice that I felt somewhat deceived. Although I was not charged a fuel tax, I also realized that there was no sales tax charged to begin! So the discount I was told that would be better than the military discount amounted to a $20 fuel charge. I would have totally been better off with the military discount!! Then I started looking at the parts and their cost, which were not on the estimate written on the legal pad. On the phone, I was told that springs ranged from $84-$250. My springs were $300 each because I opted for the powder-coated ones. I assumed that the powder-coated ones would be the top of the range at $250, which means I was lied to by the person who answered my initial call. She should have told me that springs can range from $84-$300 instead, which would have been more accurate. Then there were two end-bearing plates that honestly are just small pieces of metal at the end of the shaft. They were itemized on my invoice at $90 EACH! That has to be a total rip-off. The drums were $94 each, too. I called the company and expressed my disappointment over the no sales tax/fuel charge vs the military discount and was refunded $60.20 without any argument. That brought my total for the day down to $1,143.80. I liked the technician very much and he did great work, but I feel that he was dishonest in his dealing with me. Why tell me he would waive the sales tax when there was never going to be any to begin with? Whatever happened to good, honest work at a fair price? It seems to no longer exist, unfortunately. I appreciate the small refund, but it doesn't compensate at all for the trust that has now been broken. There is an old saying that a satisfied customer might tell one person, but a dissatisfied customer will tell everyone they know. Something to think about. PROS: Great work, nice result. CONS: Sketchy business practices.

Thank you for taking the time to speak with me regarding your feedback. We are so sorry that we failed you and we appreciate this information as this is an excellent training opportunity. We hope that our resolution is satisfactory to you and if you need anything else, please feel free to reach out to me at any time. - Danielle, Customer Relations Manager

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New garage door with automatic opener installation. Overall very good experience, we recieved our quote within a few days, door was in w iui thing the time we were told and installation complete in just a few hours. It looks great! Price was competitive and we have a 6 year warranty and feel confident the company will be around to honor it if needed.

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Jimmy was the best! Excellent service! Fixed all the issues and had door working in no time. I will be calling Precision for all my future repairs.

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They installed a New garage door. Jim Rapp, the owner, had me choose a door, he explained the whole proces no pressure. The guys came and installed the new door. Every thing was done as we discussed. I am a very satisfied customer.

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Fantastic job on our new garage door installation.

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Joshua Figueroa replaced a 20 year old garage door opener and was quick and very efficient. He took his time to explain what he was doing and how everything works so even with me being very hard of hearing I got all the information. I would recommend him to all my friends to perform garage door repairs!

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Super fast service and always so professional.

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Great service and very knowledgeable tech. Kind of pricey but you get what you pay for and the quality of service provided I believe it very will may be worth it.

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Excellent customer service

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A friend recommended Precision, and I'm so glad they did. Matt came out to repair my garage door. He arrived early, explained the repair, and worked quickly. My garage door never worked better.

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Mike was great very knowledgeable and fast I would recommend precision to everyone

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Jimmy Johnson is the best. Had me up and running in no time. Great company man.

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Very nice person, knowledgeable, felt confortable talking to him.

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Service was great our tech Joshua Figueroa was awesome!!!

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Awesome customer service and 5 star quality work

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My tech was James Long.... he was fantastic! He was polite, professional, respectful, and efficient. I found him a pleasure to work with, and knew his stuff inside and out! Great tech, great service, a job well done... and a totally satisfied customer! Well done James Long I would recommend him and the company for all to use!

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Michael di a first rate job for me. I had a part of the door that never has closed all the way. He corrected the balance of the door and replaced the seal on the bottom. He left behind a very happy customer

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Very happy with service and tech. However charging $80 for a $4 part retail, with a 1 second install I think is criminal.

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Thanks for everything Jason. You did a great job

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They did a wonderful job! They fixed what needed to be done, and didn’t try and upsell me!

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Excellent service today!

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We chose you because we saw your work on my inlaws home. We were not disappointed. Joshua was timely, professional and knowledgeable. He gave us different options and allowed us to question him on which one would be best and why. We know who we will be calling for all our garage door needs. Thank you very much for the timely repair have a Merry Christmas. Richard Tirado

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None

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Awesome service!

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We have used Precision for our garage door needs for two different homes and we have impressed with their dedication to excellence, quality and service.

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Austin is a very knowledgeable young man, very professional, and readily repaired everything needed to make my garage door safe and easily operable again. Thank you Precision Garage Doors and thank you Austin. I'm a customer for life and highly recommend your company.

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They have always been there to take care of all our needs when ever or what time of the day or night. Thanks

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Requested service on remote opening feature. Same day service provided and technician (Hunter) arrived ahead of schedule, but he did call ahead. Unit checked and made operational. I am pleased with the service provided. There was no charge as the unit was under warranty. I would use Precision again for any garage door issues.