Review:

The technician was polite, respectful, knowledgeable, and friendly. I had a broken spring that needed replacing and anticipated having to replace the unbroken one, too, just because of age. He pointed out some other things that needed attention (shaft was bowed, left end bearing cracked, broken hinge, etc), which I was totally unaware of, and appreciated him pointing them out. He returned from his van with three options written down on a legal pad for me to consider. They ranged from just under $600 to $1,204. I opted to go for all repairs at $1,204. In the corner of the notepad, it said, "FL tax 7% and fuel." He explained what the fuel charge was and said it came out to about $20. I thought this was pretty sketchy, but said nothing. I commented that the total cost (once tax and fuel were added) was more than I had bargained for and asked if a military discount was offered. He told me that instead of a military discount, he would not charge me sales tax or the fuel charge and that it was a better deal than the 5% offered for the military discount. I agreed to move forward. The work was completed in a timely fashion, looked great, and the door operates better than it ever has before! I paid and he said that I would receive my invoice via email, which I did a few minutes after he left my home. It was only AFTER I examined my invoice that I felt somewhat deceived. Although I was not charged a fuel tax, I also realized that there was no sales tax charged to begin! So the discount I was told that would be better than the military discount amounted to a $20 fuel charge. I would have totally been better off with the military discount!! Then I started looking at the parts and their cost, which were not on the estimate written on the legal pad. On the phone, I was told that springs ranged from $84-$250. My springs were $300 each because I opted for the powder-coated ones. I assumed that the powder-coated ones would be the top of the range at $250, which means I was lied to by the person who answered my initial call. She should have told me that springs can range from $84-$300 instead, which would have been more accurate. Then there were two end-bearing plates that honestly are just small pieces of metal at the end of the shaft. They were itemized on my invoice at $90 EACH! That has to be a total rip-off. The drums were $94 each, too. I called the company and expressed my disappointment over the no sales tax/fuel charge vs the military discount and was refunded $60.20 without any argument. That brought my total for the day down to $1,143.80. I liked the technician very much and he did great work, but I feel that he was dishonest in his dealing with me. Why tell me he would waive the sales tax when there was never going to be any to begin with? Whatever happened to good, honest work at a fair price? It seems to no longer exist, unfortunately. I appreciate the small refund, but it doesn't compensate at all for the trust that has now been broken. There is an old saying that a satisfied customer might tell one person, but a dissatisfied customer will tell everyone they know. Something to think about. PROS: Great work, nice result. CONS: Sketchy business practices.

Thank you for taking the time to speak with me regarding your feedback. We are so sorry that we failed you and we appreciate this information as this is an excellent training opportunity. We hope that our resolution is satisfactory to you and if you need anything else, please feel free to reach out to me at any time. - Danielle, Customer Relations Manager

Review:

They installed a New garage door. Jim Rapp, the owner, had me choose a door, he explained the whole proces no pressure. The guys came and installed the new door. Every thing was done as we discussed. I am a very satisfied customer.

Review:

Joshua Figueroa replaced a 20 year old garage door opener and was quick and very efficient. He took his time to explain what he was doing and how everything works so even with me being very hard of hearing I got all the information. I would recommend him to all my friends to perform garage door repairs!

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Super fast service and always so professional.

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Excellent customer service

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A friend recommended Precision, and I'm so glad they did. Matt came out to repair my garage door. He arrived early, explained the repair, and worked quickly. My garage door never worked better.

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Mike was great very knowledgeable and fast I would recommend precision to everyone

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Service was great our tech Joshua Figueroa was awesome!!!

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Michael di a first rate job for me. I had a part of the door that never has closed all the way. He corrected the balance of the door and replaced the seal on the bottom. He left behind a very happy customer

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We chose you because we saw your work on my inlaws home. We were not disappointed. Joshua was timely, professional and knowledgeable. He gave us different options and allowed us to question him on which one would be best and why. We know who we will be calling for all our garage door needs. Thank you very much for the timely repair have a Merry Christmas. Richard Tirado

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None

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Awesome service!

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Austin is a very knowledgeable young man, very professional, and readily repaired everything needed to make my garage door safe and easily operable again. Thank you Precision Garage Doors and thank you Austin. I'm a customer for life and highly recommend your company.

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We had a problem with our garage door opener responding to the remotes. The service technician came out promptly and text the problem under warranty. It was very friendly and gave us some pointers on having our cars communicate with the garage door opener instead of the remotes.

Review:

I’d give ten stars if I could. What a great company to work with. Michele was very accommodating when I asked her to come back a second time so my wife could also see the demo on her van. She was thorough with explaining all details of the project. The installers Luke and Nick were great. They called ahead and arrived on time as promised. They also went over the project with me in detail. About four hours later they were done installing one double and one single door with all new framing to code.And everything looks fantastic. They even took the time to program our two cars to the new opener. Thank you so much.

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Technician was prompt, courteous and effective in repairing my door. I would recommend Precision.

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Service tech was timely courteous , professional , knowledgeable , and expedient. I called Precision because of a referral I received . I will likewise pass along an excellent referral as the opportunity arises. I am a pleased customer . Thank you .

Review:

Adam Miechle was my technician. Precision responded so quickly and he was here inside of an hour. Adam presented me with several options. He was very professional, courteous, and fair. I would highly recommend this company and Adam. They have earned my future business.

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Great service! On time! Great technician! Garage door works like it is brand new and is 30 years old.

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You always have such good and knowledgeable employees. Chris done a super job and replaced the springs in no time. I have always relied on you and your employees in the past and I will continue to do so in the future. May all of you have a blessed day.

Review:

Repaired, door was not secure on one side, had an opening on the bottom.. Bryan Stewart, Service Man was very good.. S. Allen

Review:

John Tsangarinos was great at explaining and repairing our two doors. He gave me information on future maintenance and troubleshooting for the future. The doors work and sound great now. He was very professional and went over and above by blowing out leaves and such from the garage. Thank you.

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They repaired my garage door as I had a few problems. He was on time and quick on getting it repaired.

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Great job done and explanation of work required.

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Professional, caring, helpful, and efficient describes your tech Jimmy Johnson. I will look to Precision whenever I need garage door services! Thank you!

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Incredible service !!! Appreciate the efficiency and detail

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Very pleased with the service. Jason was professional and worked with us on what we needed right that minute to what he noticed will cause problems in the future. I will be using them for our garage door needs in the future.

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Rebecca Fernandez was awesome, coming tuesday to install Thank you

Review:

Shane was great! Very professional and explained in detail all of the options that were available. I would certainly recommend him to anyone. I will also certainly be using this business again as they are the best!

Review:

Cheerful and professional employees. I have hired Precision a couple of times and now when I think of garage doors I think Precision.