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Read what people are saying
about Precision Overhead Garage Door

Precision Overhead Garage Door of Tampa, FL
has received 49 reviews, averaging 1.00 Stars:
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Terrible first experience with this company! First off the technician didnt even know what he was coming to do. How do you show up at someones home to do a job but dont know what that job is. This was the first red flag. After my wife told him, all you doing to simple lubricating the garage door. He then came back with a outrageous price of $200. My wife explained to him; "we were quoted $89.95 in the beginning when the service was first booked a week ago, why did the price go up"? My home is 10 months old, new construction. For that price I could just do it myself. He then said; "he will take 1 door off and it comes down to $109". Plus $20 charge for fuel cost. My wife then responded : "that still not $89.85 then I was quoted and I shouldnt have to pay for your fuel cost. Your company should be paying that". After she proceeded to call the Precision office to clear this matter up. Then technician said "Okay, hold on dont worry about it. I'll just take the $89.95". $200 dollars to lube a 10 month old garage door is ridiculous. I literally could have did it myself. If I wasnt currently overseas with the miltary. Intentionally upcharging new customers for simply services is unacceptable!
Claudelle Browne
A Response from: Jim Rapp

Thank you for taking the time to speak with me today regarding your feedback. Again, we are so sorry for the miscommunication when scheduling your appointment. Thank you for allowing us to make this right for you and we look forward to helping you in the future.

Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I’m upset about what the tech sent out to my house and charged me $160.00 for 2 simple garage openers. I was told it would cost $39.95 each and I bought 2. The tech double charged me.This was a shock to me. I would like to know why I was overcharged and I would like a refund of $80. This is out ravenous and I will not call for additional service again unless I’m compensated. In Sept 2019, I believe I had work done that was quite expensive too. Springs etc for a 7 year guarantee. Please heck your records. Unsatisfied customer, Sandra Fisher 813 335 1932.
Sandra Fisher
Service Provided:
Garage Door Opener Install
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

The technician was cordial in addressing our garage door opener repair. He stated I had a broken coupler and that my 6 year old springs needed replaced> Cost $690. That seemed expensive and I got a second opinion from another company. They felt I only needed the $5 coupler replaced and that tightening the springs would work for a while until I was ready to replace them. $85 cost. I had him then replace the springs at a cost of $200. That is $285 for the same repair Precision was going to do for $690. Precision was willing to change out our opener and install springs for $1295. The competition was willing to install a new opener that I bought at Lowe's for $125. $300 new wi-fi opener with installation $425. Really Precision! Taking advantage of retired couples should make you feel bad. I guess not since even though you did no work for me, you required a $50 service charge. Shame on you.
Daniel Sanders
A Response from: Jim Rapp

It was a pleasure speaking with you today regarding your feedback. If there's anything else you need, please don't hesitate to contact us.

Service Provided:
Garage Door Opener Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Started out as a single car garage spring needing replaced for $120 or i could pay more if I wanted a 5 year green spring. When technician arrived, he noticed cables were missing. I asked for a quote, but he wanted to measure spring first. I went ahead and called spring guy I use in Jax (Casey) and he said shouldn’t be an up charge. He says same amount of labor whether replacing cables or not and materials under $10. When I went back outside, the tech quoted me $100 for cables. When I pushed back, he asked his boss what they could do and lowered $100 down to $40. When I verbally confirmed The green spring would be warranted for 5 years, the technician said they wouldn’t warrant spring because other components weren’t new and would impact life expectancy of spring of ALL components weren’t replaced. I kindly asked him to leave.
Thomas(teb capital llc) Bass
Service Provided:
Broken Garage Door Spring Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I had a spring break on Saturday June 1st. I called Precision based on their commercials about quality service and fast response. They were not able to come until Monday afternoon June 3rd, but I figured that would be fine. When the tech arrived, he told my wife he would have to replace the whole system because the Wayne Dalton system was outdated and no parts were available. The garage door and system was only 5 years old. The quote was over $1,000. I sent him on his way and had another company fix it for $275. If I could give less than 1 star I would.
Mark Verrastro
Service Provided:
Broken Garage Door Spring Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

David Crowe was dishonest and lazy. He tried to upsell me a new opener for $795. rather the troubleshoot the unit. I refused to accept his recommendation for replacement. I had a competitor come out and they replace a $40 part. The collar on the shaft had broken. Ripping off senior citizens. David you should be ashamed of yourself. Precision Is this the kind of guy you want working for you?
Richard Allen
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

After paying $884 for a repair I researched and found out your company is defrauding the public by selling parts that are needed for a simple repair. Another company came out and told me about shady business practices. Also saw a Dateline special about your techs, which ate actually "sales driven" associates presenting options for a repair. Shame on me for not doing my homework and researching your company before hiring, but shame you for thriving on deceptive business practices. I simply needed to repair a garage door panel and you sales guy, very nice and friendly, said the only way to fix the door was by replacing a bunch of unecessary parts. I'm surprised there isn’t a class action suit against your company for deceptive business.
Mary Gonzalez
Service Provided:
Garage Door Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

couldn't"t get button in car to pair and work. Have to settle for using remote control.
David Fessler
A Response from: Jim Rapp

Thank you for taking the time to provide your feedback. We look forward to hearing from you after you speak to your solar panel company as was discussed in regards to the interference with the controls on your vehicle.

Service Provided:
Garage Door Opener Install
Product:
Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I chose this company because of its high Google rating and the ability to come out on the same day. The repair was for them to come out and replace one of two Springs that were broken. The next morning when I operated the door I noticed it was much more quiet and worked very smoothly. I am writing the service as one star due to the negligence of the technician laying the power cord for the control box across the chain of the Drive Unit. Not only would this be considered a fire hazard but would also end up sawing through the power cord resulting in another repair. Thank goodness I noticed it in time enough to unplug it I relocated it to run under the unit as it should have been done by the technician and replug it in.
David Davenport
A Response from: Jim Rapp

Thank you for allowing us to resolve this issue for you. If you have any further questions or problems, please call us.

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Frank was informative, effective, informative,. He did his work well
Bobby W
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Couldnt program my car.
Millie D
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Technician did not have what I needed.
Chris B
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Did not know I needed a permit.
Frank
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Finished too late.
Jennifer
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Needs to have my part ordered
Cory
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Finished late.
Michael
Service Provided:
Install Garage Doors
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Didn't have the part I needed.
Chance Williams
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

My Technician arrived late.
Jason
Service Provided:
Install Garage Doors
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

My tech was running behind. He was late arriving.
Erice
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I needed my permit, could not install my door until I pulled it.
Kaitlyn
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

My Technician needed to order my part.
Mike Z
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Technician finished late.
Greg
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I needed a light bulb that they did not provide.
Arnold
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Technician did not realize that he could not program car 2 U.
Kelly K
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Needed to have part ordered.
Tommy L
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Not able to install my door the same day.
Jerry
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Part needed to be ordered.
Kevin
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Technician did not provide a light bulb for my new motor.
Josh
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Unable to program my car 2 U
Jimmy V
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Technician finished late.
Zach
Service Provided:
Garage Door Repair
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