Garage Door Repair Reviews in Tampa (Page 104)

Once again your service was excellent. Adam M. represented the company so well. Adam had the most positive attitude, explained everything well and of course, showed up promptly which seems to be a constant with the representatives from Precision. I would not even consider another company. My door is 30 years old and you have it running like its new. Consistency in service excellence is the only way I can describe Precision.

- Ed Wade

Excellent service

- Paul Perry

The technician was polite, respectful, knowledgeable, and friendly. I had a broken spring that needed replacing and anticipated having to replace the unbroken one, too, just because of age. He pointed out some other things that needed attention (shaft was bowed, left end bearing cracked, broken hinge, etc), which I was totally unaware of, and appreciated him pointing them out. He returned from his van with three options written down on a legal pad for me to consider. They ranged from just under $600 to $1,204. I opted to go for all repairs at $1,204. In the corner of the notepad, it said, "FL tax 7% and fuel." He explained what the fuel charge was and said it came out to about $20. I thought this was pretty sketchy, but said nothing. I commented that the total cost (once tax and fuel were added) was more than I had bargained for and asked if a military discount was offered. He told me that instead of a military discount, he would not charge me sales tax or the fuel charge and that it was a better deal than the 5% offered for the military discount. I agreed to move forward. The work was completed in a timely fashion, looked great, and the door operates better than it ever has before! I paid and he said that I would receive my invoice via email, which I did a few minutes after he left my home. It was only AFTER I examined my invoice that I felt somewhat deceived. Although I was not charged a fuel tax, I also realized that there was no sales tax charged to begin! So the discount I was told that would be better than the military discount amounted to a $20 fuel charge. I would have totally been better off with the military discount!! Then I started looking at the parts and their cost, which were not on the estimate written on the legal pad. On the phone, I was told that springs ranged from $84-$250. My springs were $300 each because I opted for the powder-coated ones. I assumed that the powder-coated ones would be the top of the range at $250, which means I was lied to by the person who answered my initial call. She should have told me that springs can range from $84-$300 instead, which would have been more accurate. Then there were two end-bearing plates that honestly are just small pieces of metal at the end of the shaft. They were itemized on my invoice at $90 EACH! That has to be a total rip-off. The drums were $94 each, too. I called the company and expressed my disappointment over the no sales tax/fuel charge vs the military discount and was refunded $60.20 without any argument. That brought my total for the day down to $1,143.80. I liked the technician very much and he did great work, but I feel that he was dishonest in his dealing with me. Why tell me he would waive the sales tax when there was never going to be any to begin with? Whatever happened to good, honest work at a fair price? It seems to no longer exist, unfortunately. I appreciate the small refund, but it doesn't compensate at all for the trust that has now been broken. There is an old saying that a satisfied customer might tell one person, but a dissatisfied customer will tell everyone they know. Something to think about. PROS: Great work, nice result. CONS: Sketchy business practices.

- Angela Macias

Thank you for taking the time to speak with me regarding your feedback. We are so sorry that we failed you and we appreciate this information as this is an excellent training opportunity. We hope that our resolution is satisfactory to you and if you need anything else, please feel free to reach out to me at any time. - Danielle, Customer Relations Manager

your company is doing a good job I really appreciate the work they at home with my garage door they were on time very respectful and also they take time to explain the to me for me to understand I am so glad I call precision thanks.

- Clement Mccook

My garage door broke. I called Precision because I had used them before. I was and am impressed with Chris’s professionalism and his ability to explain what needed to be done to fix my problem. After Chris’s showing us all our options, we decided to replace our equipment with new system. I’m so happy with the work that was completed, I would recommend Precison to everyone.

- Jean Blackman

New garage door with automatic opener installation. Overall very good experience, we recieved our quote within a few days, door was in w iui thing the time we were told and installation complete in just a few hours. It looks great! Price was competitive and we have a 6 year warranty and feel confident the company will be around to honor it if needed.

- David Powers

Availability and price tech was professional and friendly

- Bruce Herz

This is my third set of doors from u .. I appreciate all the prompt & dependable service. Office staff always efficient. A very good company . Thank u .

- Ruth Sherman

Bad PCB for remote door opener. Bryan was great. He had the board and replaced it. Job done However, he quoted us an out the door price of $354.95. We agreed. When he presented the invoice they had added $49.95 reprogramming fee (what a joke) $25.85 shop supply fee (they didn't use any shop supplies) $20.00 transportation fee? None of these fees were mentioned earlier...... For a total of $400.80! $45.85 more than I was quoted 30 minutes earlier! I am a veteran and they didn't offer a veterans discount. So the service was great. The way they gyped me on the price was not. You will receive my lowest rating and bad referrals because of your ridiculous pricing scheme!

- Joe Jones

Thank you so much for bringing this to our attention and taking the time to speak with me today. We appreciate the opportunity to make this right for you and if you need anything else, please feel free to give us a call.

Very professional, did a great job and very fast, fantastic personality, you have a great person working for you,

- George Ortiz

I chose Precision Garage doors for the repairs I needed for the keypad on the wall outside my garage. From start to finish, it was a simple straightforward easy process to request service and get the job done promptly for a reasonable price. My call was answered promptly and actually could have had the service done that afternoon. But my schedule made this morning better. I had the 8-noon window. While on the schedule call I was given the name of my technician. The email I received regarding the appointment included a link to their site so I could see what my technician looked like . This way I could be sure this was the right person at my door. This morning I received a phone call around 9am and he arrived about 25 minutes later. The technician was very thorough and friendly and polite. He was able to determine the problem and try a few options to resolve before resorting to more expensive solutions. My issue was resolved and I couldn’t have asked for better service. Plus I was emailed my receipt, as well as details about the service and related warranty. I love not having to store and file papers

- Kim Rankin

Chris was quick, did a great job, and was very personable.

- Jerry Stephens

They’ve always been prompt to respond and very professional. Wouldn’t call anyone else!

- Judy H

Customer service is top notch. Staff is friendly, knowledgeable and professional. Thank you for a great service experience.

- Alan Bailey

GREAT JOB!!! Finally a company that shows up & gives great customer service!! Thank You Jason Daring!! We have used this company many times. I called yesterday afternoon and Jason was at my home this morning. Fixed everything I needed and also reset my remote in my car and was very patient as it took a few times but he did it!!! I would definitely use Precision again, as I have at several homes in Tampa and Vero Beach.

- Kathy Morris

Zackery Was very professional in joy having him do the repair on garage door. Thank you very much

- Lou Otero

Adam Poe was our technician and he did a great job. We picked Precision because of the TV commercials. Thank you Richard Spence

- Richard Spence

We are so excited about our new garage door! The entire experience went very smoothly starting with the designer manager Michele Ferris. She explained to us very clearly the differences between three different options, and let us choose, what was most appropriate for us. The two installers Sherman Young and Robert West were very knowledgeable, it looked that they have a lot of experience doing their job , and they did it well. Very professional and polite. We are very grateful!

- Polina & mark Lebed

Jimmy was the best! Excellent service! Fixed all the issues and had door working in no time. I will be calling Precision for all my future repairs.

- Joe Nappi

Great fast and affordable service by a true professional!

- Ralph Russo

They installed a New garage door. Jim Rapp, the owner, had me choose a door, he explained the whole proces no pressure. The guys came and installed the new door. Every thing was done as we discussed. I am a very satisfied customer.

- Yvonne Lepecheur

John Tsangarinos Professional Persuasive Competent. A+++ Spent way over anticipated cost. Confident it's money well spent in the long run.

- Tom Swayze

I've used you before at my other residence and replaced the door. Jim explained and showed me all that needed to be done. The garage door was not properly installed by the builder. Precision Overhead Garage Door Company. Thank you, Betty Johnson

- Betty Johnson

please send me the resends form. I resend form, thank you!

- Manuel Gonzalez

Zach H did a great job. Very courteous and professional.

- David Knock

Could not get same day service as advertised. Technician was very good and knowledgeable.

- Rob Mueller

Thank you for taking the time to provide your feedback. We're so sorry that we weren't able to get out the same day for you. We do have emergency same day service and schedule first come first served. At the time you called we were fully booked for the day and we apologize that we weren't able to squeeze you in. If there's anything else we can do to help you or make your experience better, please give us a call.

I am very pleased with the overall service that Seth L. provided to for me. He was on time and called ahead to be sure I was ready. He made a great evaluation of repair needs and provided clear cost estimates for several options with details of each option. I was able to make an informed choice and Seth completed the rebuild of my door with rollers, spring and other parts that day. My door is like new. Thanks for the great service.

- Walter Hotchkiss

Prompt, courteous, professional, and a great job well done. Will definitely have them replace my door when it's time.

- Jim Varrone

Very pleased with this company, m gag opener stopped working, came out the next day and replaced the opener. When I had a warranty claim anew mons later Adam came out the next day and fixed it. Highly recommend this company

- Andy Conscantinou

Fantastic job on our new garage door installation.

- Brian Robertson