I wrote a review earlier with a 1-star rating. Well, I have to eat my words. They called and came back and even though they don't represent Lenear Garage door openers any longer, they honored the life-time warranty and installed a new rail and belt at no cost. Technically, even with a life-time warranty, I'm responsible for contacting the manufacturer and getting the part, and I would have been responsible for the labor to install (I was unaware of this the first time I wrote my review). But since they didn't repair the unit on their first visit, they did all of the work at no cost. Both technicians were helpful and knowledgeable. I couldn't be more satisfied. Thanks, Ralph

- Ralph Remmert

Thank you Brian Harmon, Excellent and professional and friendly too.

- Leticia Rodiguez

If you want it to be done right with quality parts and installers this is the place to go! Hands down nothing but perfect!

- Joseph Kline

We had our original Genie garage opener that lasted over 20 hrs so we stayed with that and luckily called Prescion. We had someone come the same day and our new garage opener was finished the in a couple hours. The price was reasonable. Our bonus was Austin who was so helpful and knowledgeable at explaining choices,how to work everything and he loved his job and it showed. I was very impressed and he certainly is an asset to your company!

- Noreen Murphy

Great job. Was informed during each step.

- Mike Daigle

Jordan just finished and did an excellent job. He was very knowledgeable, professional and easy to talk with. Since this was a Sunday it is good to know how great it is knowing a 24 hour availability. My wife's car was trapped and she needed to be to work first thing Monday morning. Thank you Precision for being there and doing an excellent job.

- Joe Tomecko

We got a new garage door from Precision and couldn't be happier!! We love our new door! The technician was on time and did a great job!

- Mark G.

My son Randy Belli referred me to you. Great job. Nice serviceman and very skilled.

- Jacalyn Belli

Excellent service- on time!

- Diana Buckland

Great service was quick and informative and able to install the new opener and others parts very quickly and for a reasonable price. Highly recommend!

- Matthew Gornaski

Thanks to Austin. Very prompt, professional, & informative.

- Joseph Mcquaid

Jimmy Johnson. One of the best representatives of a company I’ve ever met. Honest, caring and considerate. That’s why we use precision garage doors!

- John Gunn

Very professional and on time. Work completed fast and efficiently.

- Tom Cook

Precision is outstanding. Fast response. Great techs. Reasonable prices. Wouldn’t call anyone else.

- Connie Fahey

Awesome. Always outstanding customer service from the time you call in until the tech finishes the repair. I would highly recommend Precision for all garage door repairs.

- Dan Briscoe

Ashley the receptionist was very concern with my situation, she gave me same day appointment after calling at 2 pm. The technician Christopher was excellent. He showed me 3 different plans to choose from. I was very pleased to have the job done.

- Linden Mason

Jason Daring did an outstanding Job at a price I could afford. This company is Fast, Reliable, and provides Great Customer Service. I have used Precision in the past and knew I could count on them again to perform service on my Garage Door when my Torsion Spring snapped. I had them replace both L and R and they were done in under 2 hours. I was a little skeptical on prices most recently so I had a few estimates performed. Precision was right in the price range of the competition estimates I received. With a name I can trust I am happy to say at least there are still a few companies out there I can still rely on today.

- Edward Worrell

From the lady who I talked to to make the appointment to Andrew who came out and fixed our door they both were very nice. They come out just a few hours after I called. Great company. I highly recommend precision Garage door company.

- Janet Neely

Excellent profession job by Jesse Burns.

- Richard Rogovin

Advertising on TV made me look you up. Jimmy Johnson who visited my home and performed the spring work offered many options and prices. Due to money at the time, I had to choose just a spring replacement. Great employee.

- Joe Tavares

Robert performed a complete inspection of my garage door system and well explained the options that I had for repair. He completed the spring repair in a timely manner and got the system back in operation.

- Frank Dlugos

Efficient, competent, and personable.

- Vaughn Whitehead

My garage door springs broke and needed replacing. I called Precision at that evening and they sent Mike F. out the next day. The window was from 12-4 pm and Mike arrived shortly after noon. He was professional and gave me several options to fit my budget and objectives. I used other companies in the past that misrepresented the quality products being installed. I am very happy with the service I received and would recommend Precision.

- Brian Jagan

Great job! Tech was up front, prompt, courteous and thorough. Available options and costs were presented, I made the call and work was completed in under an hour.

- David Ogden

Was a customer on 2012so when my spring broke I called you. Your tech came out and wrote down 4 different prices on a plain sheet of paper ranging from $1200 to $2500. When I said all I wanted was the springs replaced he then gave me a price if $950!! Ridiculous and insulting! Did not purchase and had springs replaced with someone else for $250! This quote was a Blantant rip off! Your business practices really need to be revised! I will never call you back or recommend you! You lost a customer for ever!

- Michael Graham

Thank you Joann, for taking the time to speak with me today. We appreciate the opportunity to make this right for you and look forward to working with you in the future. Again, if you need anything, please feel free to reach out to us anytime.

I've used Precision in the past and was very satisfied with their service; that was the main reason I chose them again. Tanner, one of their newest technicians did a thorough, professional examination of my garage door system and identified several issues, which I had suspected, and gave me a comprehensive option of services (with prices) to consider, along with the ones he recommended as most critical. He accepted my choices without hesitation and completed the job in less than two hours. What really impressed me was the fact that his trainer was with him and observed everything he did, but allowed him to take charge of the job and run with it - without interference. I could not have been happier with the quality of the completed job - AND at a fair price. I don't expect to need them again for a long time; but if/when I do, I'll call them first

- Bob Ward

As always great service in a short amount of time.

- Chris Tucci

The service person came quickly but only stayed for about 30 minutes to replace the belt on my garage door opener. I can’t believe they charge me $486 just to replace the belt. Highway robbery

- John Ling

Service experiences have always been excellent. Service appointments are quick and technicians on time. Today, technician drove from Oldsmar to Valrico. Now thats service.

- Robert Mcmurrian

The technician was polite, respectful, knowledgeable, and friendly. I had a broken spring that needed replacing and anticipated having to replace the unbroken one, too, just because of age. He pointed out some other things that needed attention (shaft was bowed, left end bearing cracked, broken hinge, etc), which I was totally unaware of, and appreciated him pointing them out. He returned from his van with three options written down on a legal pad for me to consider. They ranged from just under $600 to $1,204. I opted to go for all repairs at $1,204. In the corner of the notepad, it said, "FL tax 7% and fuel." He explained what the fuel charge was and said it came out to about $20. I thought this was pretty sketchy, but said nothing. I commented that the total cost (once tax and fuel were added) was more than I had bargained for and asked if a military discount was offered. He told me that instead of a military discount, he would not charge me sales tax or the fuel charge and that it was a better deal than the 5% offered for the military discount. I agreed to move forward. The work was completed in a timely fashion, looked great, and the door operates better than it ever has before! I paid and he said that I would receive my invoice via email, which I did a few minutes after he left my home. It was only AFTER I examined my invoice that I felt somewhat deceived. Although I was not charged a fuel tax, I also realized that there was no sales tax charged to begin! So the discount I was told that would be better than the military discount amounted to a $20 fuel charge. I would have totally been better off with the military discount!! Then I started looking at the parts and their cost, which were not on the estimate written on the legal pad. On the phone, I was told that springs ranged from $84-$250. My springs were $300 each because I opted for the powder-coated ones. I assumed that the powder-coated ones would be the top of the range at $250, which means I was lied to by the person who answered my initial call. She should have told me that springs can range from $84-$300 instead, which would have been more accurate. Then there were two end-bearing plates that honestly are just small pieces of metal at the end of the shaft. They were itemized on my invoice at $90 EACH! That has to be a total rip-off. The drums were $94 each, too. I called the company and expressed my disappointment over the no sales tax/fuel charge vs the military discount and was refunded $60.20 without any argument. That brought my total for the day down to $1,143.80. I liked the technician very much and he did great work, but I feel that he was dishonest in his dealing with me. Why tell me he would waive the sales tax when there was never going to be any to begin with? Whatever happened to good, honest work at a fair price? It seems to no longer exist, unfortunately. I appreciate the small refund, but it doesn't compensate at all for the trust that has now been broken. There is an old saying that a satisfied customer might tell one person, but a dissatisfied customer will tell everyone they know. Something to think about. PROS: Great work, nice result. CONS: Sketchy business practices.

- Angela Macias

Thank you for taking the time to speak with me regarding your feedback. We are so sorry that we failed you and we appreciate this information as this is an excellent training opportunity. We hope that our resolution is satisfactory to you and if you need anything else, please feel free to reach out to me at any time. - Danielle, Customer Relations Manager