Tyler Cope
Average: 4.50 stars
Tyler Cope's Bio:
Tampa, FL
Brandon, FL
We had Carlos come out to our home to give us an estimate for a new garage door for our home. He was very knowledgeable and caring and answered all of our questions and did not pressure us at all. We signed a contract a few days later to have a new specialty door put up. We waited the 3 weeks and set up a date when they called to install. When the guys came out to install they found an issue that needed to be addressed by their contractor and assured us it would only be a few days. After a week of not hearing from anyone we called the office of Precision again and they promised to check on it. Another week went by and no response so we called Carlos and within 5 minutes he got the contractor to set up an appt. to come out. Then the day he was to come he forgot and it was finally done yesterday which was almost 2 months from when we signed the contract. I think there is just a communication issue with the office and the contractors, not the salesmen or installers. Apparently the existing stud framing around the door opening was not adequate to support new heavy door, The contractor told us that this is very common and he sees this all of the time. We were never told that this may be an issue, or may come up. A mention that this may exist before the construction started would be helpful since it cost us another $400. Before the old door was removed the wall can be sounded or even some of the sheetrock removed for inspection. The install team lead by Tyler were wonderful and they did a great job and explained how everything works before they left and everything was left clean.
- Edwin Skrobacz
Thank you for taking the time to provide your feedback, we appreciate it whether positive or negative. We're so sorry that we weren't aware of the framing issue ahead of time, and that it caused a delay in your install. We have addressed the communication errors in house with management and have new protocols in place. We are so sorry that we failed you regarding this. Unfortunately the contractor is not employed by us, and we're so sorry that he missed your appointment. We are definitely working on this to make sure it never happens again. For the future, we will do our best to provide multiple referrals to avoid this from happening in the future. Thank you so much for your feedback, it is very important to us.
Tampa, FL
The best review I can give is from the inspector who checked out the work. Best job he had seen. Thank you!
- Barbara Saylor
Tampa, FL
I received a quote on a Thursday and the door I wanted was installed the following Monday. Everything was as promised, efficient and on time! This was a great experience and I highly recommend the team.
- Angela Goldstein
Precision Doors worked with me every step of the way. From start to finish! The garage door installers were amazing!! Very professional, polite, and explained how to operate the garage door to a T. They cleaned up everything! You wouldn't even know they were there. I would recommend Precision Door Of Tampa every day of the week!! You can't go wrong with them!! They are an awesome company!!!????????????
- Iris Thomas