I had two springs and cables replaced on my single garage door. The estimate at the time of service was $649. I told the tech that I was going to seek some other bids, as I felt that was too high. He asked me what I thought it should be. I agreed to $500, based on web research and because it would save me time. The Tech (Charles) had to call his manager to confirm (which he did) Charles did a great job in the installation and explaining what was wrong. Took a little over an hour for the total visit. In retrospect, the final cost of the service was very high. The Amazon cost for high grade springs and cable is less that $150. Remember I was originally given an estimate of $649. Charles indicated that my door also needs new rollers too, but I won’t use Precision for that work. I’m sure I’ll be able to find a qualified garage door company that can do it for less than whatever Precision quotes. Final assessment - Responsive, courteous, good installation, solved the problem, but too expensive. Other companies are probably more price competitive. I would not use Precision again.

- Randy Goers

Tech is not able to explain all he wanted sell and overcharge. Tech wanted to exploit more money and he did not even explain why he is charging me 300 dollar for each spring and he is reluctant to talk about different options.

- Raghu Rao

Thank you for taking the time to speak with me today regarding your experience. We are thankful you gave us the opportunity to make things right. If you have any questions or concerns in the future feel free to reach out to me directly :)

First, this 2 star review is not for the tech who repaired my door, Chris, who did a great job. It's for the nearly $1400 cost for a spring repair on a 6 year old door installed by Banko, a quality company. The spring broke at night while our cars were in the garage, so we were stuck. I chose Precision because of all their advertising as a "name you can trust" and same day service. They did respond promptly, thank you. I was advised all the bearings and rollers were in "fail" condition, so of course, I had to replace them - but the prices were crazy! With your cars in your garage and no way to open the door, you really can't shop around. I just wish they were a "name that was competitive".

- Lyle Stander

Thank you for taking the time to speak with me today regarding your experience. We are thankful you gave us the opportunity to make things right. If you have any questions or concerns in the future feel free to reach out to me directly :)

We called Precision because when closing our garage door, it would close and then automatically go right back up. We thought that maybe our remote needed new batteries. We replaced the batteries and then it did not work at all. When the technician arrived, (William Masten) he replaced the batteries in the remote. Even though we had used brand new batteries, it appears that they were weak. After the technician replaced the batteries in the remote, the remote then worked. However, that did not solve the problem of the door staying closed. William made some adjustment and demonstrated that the door would then stayed closed. As soon as he left, we have not been able to make the door stay closed. We have to unplug everything from the outlet. So, I believe that we basically paid $49.95 to have Precision replace the batteries in our remote. The technician was very polite, but our problem is not solved.

- Emily Elwood

Thank you for taking the time to speak with me today regarding your experience. We are so glad that everything is working great for you now. If you need anything else, please do not hesitate to contact me.

The service person came quickly but only stayed for about 30 minutes to replace the belt on my garage door opener. I can’t believe they charge me $486 just to replace the belt. Highway robbery

- John Ling

Very satisfied with the service. The repair man very polite and explained the problem and the cost of the service with no pressure to get the repair done.

- Henry Ibanez

Thank you for taking the time to speak with me today regarding your review. As we discussed, I am replying so you can update the amount of stars you meant to give. If there's anything else you need, please feel free to reach out to us.

Overcharged and took advantage of a woman unaware! Had the exact same problem when I was home and the price was half when I handled it and I am a deployed Soldier very unhappy with this transaction

- Rod Cunningham

I contacted Precision because the safety sensor was out of alignment. $1500 dollars later I have a completely new system and I am not sure that a completely new system was required.

- William Mabbott

The technician was very nice and did a great job in a reasonable amount of time. He ended up replacing the springs, opener and other parts and everything is working great. However, I have a little bit of buyer's remorse. I was stuck in my garage and I feel like they gouged me on the price. I'm fine with paying a premium for the same day service but after doing research on what was done the premium was a lot more than I think it should have been. This low rating is based on price alone. Technician was great.

- Stacy Brown

needed permit

- Kylie J

Finished too late.

- Julie s

Needed to have part ordered

- Jerry G

Tech could bot program Car 2 U

- Kylie

needed to have permit

- Cory K

They were Late.

- Griffin

I needed to have a different part ordered.

- Doug B

Technician did not supply light bulb.

- Blake

Needed to have part ordered.

- Kelly

Technician didn't know I needed a part ordered.

- Danny J

Bot able to install my door same day.

- Yolanda

Didn't supply light bulb for my new opener.

- Dallas

Technician was running behind.

- Lauren

Had to order my part

- ED

Did not have the part I needed on his truck.

- Chris

Technician ran later than I wanted.

- Jannie

Didn't know i needed a permit.

- Byron T

Needed to order my part.

- Greg

Technician was late.

- Jose

Technician arrived late.

- Jimmy

needed additional part.

- Gina